Listen to Keep Smiling: The E-Commerce Customer Experience Podcast podcast

Ep. 042 - Trademarks, IP and Customer Experience	Keep Smiling: The E-Commerce Customer Experience Podcast	11:14
Ep. 041 - Setting SPF, DKIM and DMARC Domain Records	Keep Smiling: The E-Commerce Customer Experience Podcast	12:44
Ep. 040 - Intro to Email Authentication	Keep Smiling: The E-Commerce Customer Experience Podcast	10:23
Ep. 039 - 5 Best Practices for Your Customer Service Email Address	Keep Smiling: The E-Commerce Customer Experience Podcast	07:29
Ep. 038 - E-Commerce Customer Service	Keep Smiling: The E-Commerce Customer Experience Podcast	11:33
Ep. 037 - What is "Customer Service"?	Keep Smiling: The E-Commerce Customer Experience Podcast	09:50
Ep. 036 - Reintroduction to SellerSmile and the Podcast	Keep Smiling: The E-Commerce Customer Experience Podcast	06:04
Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy	Keep Smiling: The E-Commerce Customer Experience Podcast	44:18
Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance	Keep Smiling: The E-Commerce Customer Experience Podcast	30:37
Ep. 033 - A Career in Customer Service with Jace of SellerSmile	Keep Smiling: The E-Commerce Customer Experience Podcast	34:51
Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile	Keep Smiling: The E-Commerce Customer Experience Podcast	39:18
Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR)	Keep Smiling: The E-Commerce Customer Experience Podcast	56:58
Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust	Keep Smiling: The E-Commerce Customer Experience Podcast	09:53
Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight	Keep Smiling: The E-Commerce Customer Experience Podcast	46:35
Ep. 028 - Amazon Communication Guidelines Update (November 2020)	Keep Smiling: The E-Commerce Customer Experience Podcast	30:20
Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion	Keep Smiling: The E-Commerce Customer Experience Podcast	12:40
Ep. 026 - Top 5 Lessons Learned from COVID-19	Keep Smiling: The E-Commerce Customer Experience Podcast	47:02
Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)	Keep Smiling: The E-Commerce Customer Experience Podcast	20:49
Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)	Keep Smiling: The E-Commerce Customer Experience Podcast	17:04
Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta)	Keep Smiling: The E-Commerce Customer Experience Podcast	13:17
Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central	Keep Smiling: The E-Commerce Customer Experience Podcast	17:53
Ep. 021 - 2019 Amazon Holiday Guide Review	Keep Smiling: The E-Commerce Customer Experience Podcast	10:41
Ep. 020 - Amazon Brand Messaging Pilot Program Preview	Keep Smiling: The E-Commerce Customer Experience Podcast	22:40
Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)	Keep Smiling: The E-Commerce Customer Experience Podcast	33:35
Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University	Keep Smiling: The E-Commerce Customer Experience Podcast	54:10
Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy	Keep Smiling: The E-Commerce Customer Experience Podcast	38:49
Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019	Keep Smiling: The E-Commerce Customer Experience Podcast	23:25
Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson	Keep Smiling: The E-Commerce Customer Experience Podcast	50:37
Ep. 014 - Online Reputation Management for Your E-Commerce Brand	Keep Smiling: The E-Commerce Customer Experience Podcast	45:50
Ep. 013 - Customer Reviews on the Amazon Brand Dashboard	Keep Smiling: The E-Commerce Customer Experience Podcast	36:11
Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine	Keep Smiling: The E-Commerce Customer Experience Podcast	52:42
Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines	Keep Smiling: The E-Commerce Customer Experience Podcast	22:33
Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions	Keep Smiling: The E-Commerce Customer Experience Podcast	39:58
Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1	Keep Smiling: The E-Commerce Customer Experience Podcast	65:54
Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast	Keep Smiling: The E-Commerce Customer Experience Podcast	23:42
Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates	Keep Smiling: The E-Commerce Customer Experience Podcast	32:12
Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service	Keep Smiling: The E-Commerce Customer Experience Podcast	49:12
Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs	Keep Smiling: The E-Commerce Customer Experience Podcast	39:32
Ep. 004 - Essentials for Your Web Store Customer Service	Keep Smiling: The E-Commerce Customer Experience Podcast	38:09
Ep. 003 - Customer Service on Amazon, Part 2	Keep Smiling: The E-Commerce Customer Experience Podcast	29:33

Ep. 042 - Trademarks, IP and Customer Experience

Keep Smiling: The E-Commerce Customer Experience Podcast

11:14

Ep. 041 - Setting SPF, DKIM and DMARC Domain Records

Keep Smiling: The E-Commerce Customer Experience Podcast

12:44

Ep. 040 - Intro to Email Authentication

Keep Smiling: The E-Commerce Customer Experience Podcast

10:23

Ep. 039 - 5 Best Practices for Your Customer Service Email Address

Keep Smiling: The E-Commerce Customer Experience Podcast

07:29