Show cover of The Vacation Rental Manager's Podcast with Sarah and T

The Vacation Rental Manager's Podcast with Sarah and T

This is The Vacation Rental Manager's Podcast with Sarah and T.. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains, Sarah and T have been covering all things vacation rental for over 7 years and counting. 

Tracks

Episode 176 - Tales from the Guest Book: Vacation Rental Shenanigans
Send us a Text Message.In this episode Sarah and T have opened the phone lines once again to their loyal (and brave) listeners.   This time we share crazy stories that have happened in our rental properties.  Be prepared to be amazed and amused by these stories.   Be advised some of the content is not appropriate for younger listeners!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
31:55 5/27/24
Episode 175 - Curing the Vacation Rental Conference Conundrum
Send us a Text Message.In this episode Sarah and T tackle the question of how to breath energy into professional conferences in the Vacation Rental Industry.   In response to three listener questions our two intrepid hosts hit the subject head on and offer great insights into what they think makes an outstanding professional conference.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
42:39 5/13/24
Episode 174 - Sarah and T Answer Our Listeners' Toughest Questions
Send us a Text Message.In one of the most popular formats of this long running podcast, Sarah and T have opened up the show to the listeners.   Today's podcast offers a wide range of questions which are thought provoking.   We are sure you will get many takeaways from this episode.Topics covered include: - what supplies VR companies should provide- terms you use - STR vs. vacation rental, etc - after hours coverage- cancellation policies- accessiblity- working with Realtors- OTA success- budgets for new homeowner acquisitionand more! Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
48:49 4/29/24
Episode 173 - The Magic of AI in Vacation Rentals w/ Meaghan Moylan
Send us a Text Message.Be prepared to be Amazed!   In this episode of your favorite podcast our two intrepid hosts unveil what A.I. can do for you.   Spoiler alert, it can do a lot!   Meaghan Moylan is using A.I. more and better than most in the vacation rental business and she is the guest on today's episode.  Meaghan shares her tips and tricks about how to use AI to help you save time and make more revenue. Thank you to KeyData for sponsoring this gem! Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
41:18 4/15/24
Episode 172: Tim Rosolio (The Boss at VRBO) Checks in with 2024 Trends
Send us a Text Message.In this week's episode Sarah and T interview their friend Tim Rosolio, Vice President of Partner Success at Expedia Group (yeah, that makes him the boss at VRBO in our eyes).  Sarah and T get into it with Tim about bookings being down, wonky search results, the Vacation Rental Home of the Year, and why VRBO upset the entire country of Canada with a recent ad.   Lots of great information revealed in this episode!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
40:47 4/1/24
Episode 171 - John DiJulius, The Employee Experience Revolution
Send us a Text Message.This episode brings you the one and only John DiJulius.   He has a new book and our hosts have an advanced copy of this revolutionary release.   Get ready to write as John covers The Great Resignation, What really motivates employees, How to properly onboard a new employee, Radical interviewing techniques, and how to keep all stars for life.   You will learn a lot and earn a lot by listening to this episode.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
51:37 3/18/24
Episode 170 - Melanie Brown of Key Data Dishes Out 2024 Vacation Rental Trends
Send us a Text Message.Melanie Brown is the top analyst of data from the Vacation Rental industry, and today The Vacation Rental Manager's Podcast with Sarah and gets to hear what's up!  Melanie gives us key trends in the vacation rental industry in Q-1 and what that means for vacation rental managers for the rest of the year.    Get a pen and paper ready to take notes on this informative episode.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
35:41 3/4/24
Episode 169: The OG of VR returns! Carl Shepherd of Homeaway, Reprised.
Send us a Text Message.This week Sarah and T reprise an episode from 5 years ago that is just as relevant today as it was when it first aired.   Carl Shepherd,  one of the co-founders of HomeAway (now Vrbo), was interviewed by Sarah and Tim in the fall of 2019.   The interview was wide ranging and filled with predictions about the future which have all come true.   Many consider this the best episode in the history of the program.   Sit back and listen to one of the true visionaries in the industry give a great rundown on the history and future of vacation rentals. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
42:33 2/19/24
Episode 168 - Budgeting for Vacation Rental Managers
Send us a Text Message.In this episode Sarah and Tim cover all you need to know to set up a proper budget for your vacation rental company.   This episode is a must listen for any company owner that is not currently using a budget, or the company owner that wants to improve their current process.   Two of the true experts on this subject give all of their secrets of this critically important component of running a successful business!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
41:06 2/5/24
Episode 167 - "Be Amazing or Go Home!" w/ Shep Hyken
Send us a Text Message.In this episode Sarah and T interview one of the customer service giants.   A world renowned motivational speaker and author of 8 books Shep Hyken is the guest on this week's episode.Learn the true meaning of the word Fine.   Learn the 5 steps of how to get better at customer service.  And, learn why the worst trained staff person on your team is the standard you set on customer service.   Get a pen and paper ready because this episode is chock full of takeaways for you and your business.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
41:50 1/22/24
Episode 166 - Optimize Your Logistics with Max Farley
Send us a Text Message.Logistics, the mere mention of the word brings fear to some vacation rental managers.   Scheduling cleans, inspections, maintenance, getting the property ready for the next guest and providing all of the arrival amenities is no joke in the vacation rental business.  In this episode Sarah and T talk to Max Farley of Sojo about how to improve logistics for your firm.   Lots of great ideas and takeaways are in store.  In Not So Hot off The Press But Definitely Happening Sarah and T reveal the top 3 shows of 2023.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
36:23 1/8/24
Episode 165 - Takeaways From 2023's VR Women's Summit and DARM
Send us a Text Message.Your Christmas present from Sarah and T is an episode that gives all of the takeaways from the recent Vacation Rental Women's Summit & the DARM (Data and Revenue Management) conference that was held in Nashville, TN in early December.  Sarah was there with a microphone in hand to get all of the best takeaways from the conference attendees.   In the news segment, Sarah gets a big surprise at the conference.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
40:49 12/25/23
Episode 164 - What is a "Zoomer" and how do you deal with them? A conversation with Cal DiJulius.
Send us a Text Message.In this week's episode we have a familiar name - DiJulius.   This time it is Cal DiJulius who is John DiJulius' son and an expert on the motivations of Millennials and Gen Z workers and why it is important to understand those motivations.   This is a fascinating look at what our employees are thinking and what motivates them.   A great conversation with a well informed guest.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
36:24 12/11/23
Episode 163 - EOS, (Not TS's Tour). A deep dive with Matt Durrette
Send us a Text Message.Sarah and T are back with another great content episode.  This week our two hosts interview Matt Durrette of Cozi Vacation Rentals in Texas. Matt has adopted the EOS platform to run his business and he shares all of his secrets with us on today's episode.  In addition find out how Matt has leveraged his brother in Honduras to help his business.   This one is a can't miss episode.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
38:15 11/27/23
Episode 162 - 14 Ways to Blast Your Email Marketing Into a Booking Machine
Send us a Text Message.In this episode Sarah and T take on the topic of e-mail blasts.  Are you doing them?  Are you doing them effectively?    How do you know?  14 specific points are covered in how you can crush your next effort and know exactly how well you did.1) Build up your email list & segment - all previous guests list, potential guests, by season, by type of property, etc. - Every single email you get should be added to a list and segmented.  I recently stayed in a VR with a company. After we booked, they kept sending us promotional emails. Made me wonder if we had a booking! Make sure your upcoming guests aren't sent an email that you are now offering 40% off! - Booking Anniversary to previous guests on their booking date from last year- Type of properties, size of properties, season they visited only?2) Consistent (so you're there when it's time to book) - top of mind. Only way to pull this off is to make your emails interesting/professonal3) Frequency of sending - at least once a month, ideally once a week (TIM & SARAH DISAGREE)4) Not Always a Sales Email - way too many VR emails are like this "20% off for next week!" - think about your own perspective when you get an eblast.5) Types of eblasts - introduce a new property (attracts Lookie Loo's), newsletter format - new restaurants/activities in the area, Resort developments (new gondola), groups of properites/themes, Snow alerts, local partners (make sure you show them they were included), booking anniversary, ...others, TIM? 6) Professional looking, template so recognizable (idea - personalize by showing a person from your team at bottom), highlight properties at bottom, social links, videos, other examplesPaul Hanak from ICND says open rates don't matter! Listen to his reasoning mid-podcast. 7) Call to Action - we always had "book direct & save" at bottom of every single email. 8) Lots of links! Link logo and photos too9) Always include all owners on your emails10) Tracking code to conversion! Follow by email monthly - this is the WHOLE POINT. Don't send an email without tracking conversion. 11) A/B testing - most platforms easily allow you to test everything from subject lines to send times - utilize it!12) Stop gathering emails from "contests" just to have a bigger list. We've tested it! They signed up to win a contest, not to engage with your brand. Open rates are poor, so you wind up paying for all these extra emails without any payoff. Quality over quantity. 13)  Subject Lines are the name of this game. Without a good subject line that captures attention and creates curiosity, that email won't even be opened.  Need some inspiration? Just google "Good email subject lines" and ask ole chatGPT.14) Check and recheck for spelling/grammar errors - everything speaks! (sarah example of "piece") Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
38:53 11/13/23
Episode 161 - 33 VRMA Conference Attendees Share Their Key Takeaways
Send us a Text Message.Again this year Sarah and T have come through with their signature episode.   The VRMA Conference takeaways has become an annual must listen to podcast.  This year Sarah and Tim talk to more than 30 participants at the conference held in Orlando about what was hot, and what was not at VRMA.   Some of our special guests include: Paul FaringhamNorman Lee Sherry Thompson Mary Beth Miles Clayton Kagi Yael Lederman Lauren Smith Miles Chew Lino MaldinadoMatt V from Cleveland ReasearchKayla Reed Tyann MarcinkAl FurloneBrian OlsonMelaine BrownTiffany MossValerie GangasBeverly SerralJonathan WicksBrian HarrisHeather BayerAnd our Pullover Partners: Daniel from Key DataBrandon and Vanessa from ICNDMax Farley from Sojo Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
51:48 10/30/23
Episode 160 - David Angotti, The Vacation Rental Content Marketing Dumbledore
Send us a Text Message.We've waited 159 episodes to have the wizard of content marketing on the Vacation Rental Manager's Podcast.   David Angotti is on today's episode dropping knowledge about everything you thought you knew, but the secret is you probably don't.   The master is in the house.In the news segment Sarah and T (and David) talk about the upcoming VRMA International Conference and how to get the most out of your time there.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
44:39 10/16/23
Episode 159 - BED BUGS! It's Not A Question of If, But When. Be Ready.
Send us a Text Message.In this episode our two fearless rental managers talk about the subject of bed bugs.  Don't pretend you don't think about this or haven't had this happen to you.   What do you do when you get them?  How do you handle them?  Will I catch them just thinking about the subject?   The answer to these and many more questions will be revealed in this episode.  In the News segment Tim talks about the wildly successful ExploreFest 23 conference that VRBO and Expedia Group just hosted in Las Vegas.  Another can't miss episode with lots of takeaways to help your business!  Detailed show notes below:  Bed Bug education - all from the great Durk Johnson who explains it better than anyone.  - First, a fun fact - we are seeing a rise in bed bugs the past 10-15 years because DDT is outlawed. That's a good thing, but DDT used to kill bed bugs and they were going down in numbers of outbreaks.   FACTS about BB's - size of a tick- nocturnal- attracted to our CO2 we breathe- they can live for 365 days without food! - They like to live in wooden footboards, headboards, wall (check baseboard)- Often the way to find them is to check for poop and blood stains on mattress or mattress pad. How are they transported? they are hitchhikers- luggage (in other words guests bring them.  Guests don’t want to believe it, but it is true!  It is not a commentary on the cleanliness of a rental property)- clothes (eggs are sticky) HOW TO IDENTIFY: Teach your housekeepers to do the following BEFORE start cleaning every single time not just when reported: - Take flat sheet off & look at fitted sheet (look for long line of blood spots) - Then get down to the mattress - BTW, you need to have tight fitting mattress pad b/c they will live in the folds if loose. Yes, ALL beds should have mattress pads and even better, full encasements. - Blacklights will show them up or flashlight on phone - looking for poop & blood stains & exoskeletons! - then check box spring (between cover & spring) - check under the nightstand- check behind the bed This training also goes to your maintenance staff, inspections team, and of course you need at least one manager who can verify before you get to treatment because the treatment is EXPENSIVE.  HOW TO TREAT- Pest control. - With Heat thru entire house- generator, wires thru house - 120 degrees - Sprinklers need to be covered so they don't go off. (there are also bed bug sniffing dogs?)   Yes, there is.  And How to Treat Your Laundry you bring out of the property AFTER treatment complete:  -Bagging up all of the impacted linen in an airtight bag, keeping those items separated from your normal laundry, and the process of laundering those items, then getting the appropriate items back to the property after sanitization – bedspreads, mattress pads, etc.).  - Trash the pillows- Consider trashing the mattress if there is a sizable infestation. 2) Have a Process Documented and Explained to all before it ever happens (this should also be part of new hire training!) - So, Tim is perfect as we all know, so he actually has a flow chart for this. I'm talkFind all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
40:33 10/2/23
Episode 158 - Three Ways to Connect With Your Homeowners
Send us a Text Message.Have you been feeling a bit disconnected with your property owners?   Concerned about what feedback you may get if you ask them how you are doing?  Well, fear not fellow Vacation Rental Management Professional.  In this week's episode Sarah and T take you through three fail safe ways to re-connect and energize your relationship with your property owners.   Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
32:43 9/18/23
Episode 157 - Vacation Rental Fraud and the Quasi Hostage Taking Crisis
Send us a Text Message.A few episodes go (I've Had It!), more than one vacation rental company owner said they have "had it" with being threatened by guests with bad reviews if they don't give a refund, an increase in chargebacks and fraudulent transactions (aka. stolen credit cards).  In this episode,  Sarah and Tim welcome 3 experts on to talk about how to tackle these frustrating events. This fresh perspective gives tips on new ways you may want to consider accepting funds, how to effectively approach chargebacks and win, as well as how to deal with those quasi hostage taking guests who seem to make a profession out of saying something was wrong at the end of their stay. Many thanks to Terry Whyte, Chris Savino, and Matt Gurley for joining us and sharing proven tactics against these shady actors. Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
43:42 9/4/23
Episode 156 - Direct Vacation Rental Bookings Are the Best: Here's How
Send us a Text Message.This is a master class in getting direct bookings and not relying on On Line Travel Agencies (Vrbo & Airbnb) to get your bookings.  Listen carefully to up your game on getting direct bookings to your website from two of the true experts in the business.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
32:52 8/21/23
Episode 155 - I've Had It! (Vacation Rental Managers' Rants)
Send us a Text Message.In this episode The professional vacation rental manager's podcast with Sarah and T has fun with our listeners by letting them sound off on what they have had it with.   Taking the lead from a popular podcast we let our professional vacation rental manager friends give it some thought and record what they "have had it with."  Quasi Hostage Taking Crisis with Reviews, Software frustrations, Scammers, rude owners, rude guests, rude guests that write bad reviews, Owners not respecting boundaries, 3rd party websites, bad customer service are among the subjects covered by 13 of our avid listeners.  Get ready for some VRM therapy in this episode.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
30:28 8/7/23
Episode 154 - Vacation Rental Decor with an Expert Flair
Send us a Text Message.Vacation Rental Decor topics are a favorite for Sarah and T.  Today our hosts have a true V.R. Decor expert on the show to discuss the BIG 3 things (The Decor Trinity) to think about when you consider decorating a property.   Cara Shimizu bring of great content and takeaways in this episode.  In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T talk about Expedia Groups new rollout of a loyalty program that could have a huge impact on Vacation Rental Managers.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
31:00 7/24/23
Episode 153 - Your VRBO Listing Blows!
Send us a Text Message.In this episode Sarah and T take a deep dive into what makes a 3rd party listing of your property great.  We predict you will listen to this episode again and again as our two pros give some great tips about how to make your property stand out on VRBO, Airbnb, or any 3rd party listing site.   Great episode!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
40:14 7/10/23
Episode 152 - Vacation Rental Employees vs Contractors: What You Need to Know
Send us a Text Message.In this episode of Sarah and T - The Professional Vacation Rental Manager's Podcast our hosts cover a subject everyone in the Vacation Rental business can do better on.   It is the subject of employees verses hiring contractors.   There are a lot of moments in this episode that will make you squirm with discomfort as the hosts identify many common mistakes in the employment world.  Our hosts bring your invaluable information on this subject where you can learn from their experience.   The tips and tricks of decades of experience is revealed in this episode and will make you a lot of money.  In the Not So Hot Off The Press segment Sarah and T interview Marcus Rader the CEO and Founder of Hostaway software.   Marcus just got $175,000,000 in funding to grow his company - the most money ever raised in the vacation rental industry.   Hear how he did it!Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
46:53 6/26/23
151 - Insurance Needed for Vacation Rental Managers: Are You Covered?
Send us a Text Message.Do you have insurance?   Of course, everyone who runs a vacation rental business knows you need insurance.   Do you have enough insurance?   Do you have the right insurance?  Are you SURE you are covered in the event of anything that might happen?    Maybe the answers to the last 3 questions are not as convincing as the first question's answer.   In this episode Sarah and T are out to save your backside.   We assure you that you will learn some things in this episode that could save your business!  So listen up and get ready for our hosts to drop some knowledge on you!Key Points: Disclaimer: we are not insurance agents nor do we play one on TV. Everything we say here should be verified with your insurance agent and not hold us liable for anything we say that turns out to be incorrect.  Many thanks to Tim's insurance agent, Larry Barker of Towne Insurance Agency in Kitty Hawk, North Carolina for giving us the 411 on insurance of all types in the vacation rental business.   In this episode, we cover: - Liability Insurance- Workman's Comp Insurance- Errors & Omissions - Vehicle insurance for employees driving company vehicles & their own vehiclesVacation rental managers small or large are ultimately responsible for finding and keeping tenants (aka "guests") on someone else's property.  To be successful at this, they must do the following five things: 1) Negotiate, sign and enforce leases (aka Guest Agreement or Contract)2) Collect rents 3) Make repairs4) Conduct routine maintenance 5) Ensure the safety of guestsEach one of these five comes with its own set of risks and that's why there's property and liability insurance designed to protect. Let's talk about the protection you need to cover these five activities: 1) Professional Liability insurance aka "errors and omissions"  coverage.  This coverage protects you when you forget to purchase appropriate property insurance, resulting in a loss for the homeowner, wrongful or negligent evictions, discrimination claims, and other failure to perform professional duties according to your contract.**big reason to get this - commercial general liability may not provide coverage for any expenses related to professional liability claims or suits.  It does need to be said that errors & omissions does NOT usually include criminal, fraudulent, or malicious acts, bodily injury and property damage, workers compensation claims, and punitive damages.2) Property & Liability Insurance - two biggest risks in our line of work relates to property maintenance and contract negligence. There are often questions about who - the manager or the property owner - has the "insurable interest" on the building. a) Commercial property insurance - this protects the VRM's assets after a physical loss due to smoke, fire, wind, hailstorm, vandalism, and other events. It all depends on the wording in your contract as to whether you are responsible for keeping this coverage on buildings you manage. b) Business income insurance aka "business interruption insurance" - this is typically included in a commercial property policy.  It protects your earnings if you can't collect b/c of storm, fire, etc. c) Commercial General Liability - (read from Larry's doc - I have it printed and ready to go)If you want to get everything we have discussed to date, ask your agent about a BOP - business owner's policy Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
26:03 6/12/23
150 - How to Make Your Vacation Rentals Stand Out From the Rest
Send us a Text Message.Sarah and T have big news in this episode.   Not only do they bring you great content in this edition to help you grow your business, but they have a big announcement to make.    Listen in to hear the great news and then get a pad and paper ready to pick up on tips that will make you money!   Like always, Sarah and T deliver for you.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
33:49 5/29/23
Episode 149 - Who's Your Morris?
Send us a Text Message.Are you doing everything from washing sheets to payroll for your company?   Have you ever thought about what life would be like if you hired capable help so you can work on your business instead of in your business?   In this week's episode, Sarah and Tim welcome Brian Harris and Alan Kemper who will discuss Brian's process of self analysis Brian did with Alan as his coach    Topics covered  (in addition to the best collection of quotes ever on our podcast):  - identifying what you are good at and what you enjoy doing (as well as what is an "energy drain") - how to give up control of those areas you are not meant to be leading- the long term benefits of having managers - especially a GM - handling the day to day as you grow (hint:  you make MORE money, not less, and enjoy the process)As you listen consider if you are the captain of your space ship or are you the rocket booster powering the flight.Many thanks to Brian Harris for being open and candid about his struggle to make this happen, as well as Alan Kemper of LeadAdvisors for his insight.  So many good quotes and analogies for our listeners in here! Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
39:12 5/15/23
Episode 148 - How Many Guests Are Too Many? Our Rent Responsibly Summit Session
Send us a Text Message.How many guests are too many?   The question begs you to think of over population of our resort areas.  Today's podcast is a webinar that Sarah and T did for Rent Responsibly's People, Places & Planet Summit.  Check out Rent Responsibly's 2023 STR Sustainability Report for more on all of the topics discussed.  Sarah and Tim cover what we all can do to be better citizens as Vacation Rental Managers. The session covers staff housing efforts, as well as the issue of having "naysayers" in the local population of your destination, plus what the future of tourism looks like in your community. Key Takeaways covered: Get involved with your local government bodies and join the conversation about how much workforce housing is needed, what types, and work on creative ways to fill the gap now while getting building efforts off the ground that will serve the community and make sense for filling the needMarketing Education to Visitors - recycling, reducing plastic (stop with the throw away plastic bottles!!), responsible behavior, etcBe sure that you aren’t just sending a text “take out the trash and be sure to put the lid on!” but put action and money behind your efforts - talk with guests, create signage, create a culture at your office with a mission to help guests be great visitorsVolutourismWork with City/Town on long range tourism - you may have to do the heavy lifting here. Elected officials LOVE someone to do the dirty work for them and then take credit.Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
38:56 5/1/23
Episode 147 - John DiJulius [Part 2], The Passion for Service
Send us a Text Message.John DiJulius was so good in episode 146, our hosts had to have him back for a 2nd episode.    Show Notes: - Chat GPT - how it may be used in the vacation rental industry- Subrogration- Ryan Reynolds trying ChatGPT- Every generation is relationship disadvantaged now - there has been a significant decline in relationship-building skills. Here's 5 skills to teach (well, one is not teachable)Be Authentic Insatiable CuriosityIncredible EmpathyBe a Great Listeners ("Listen Like You're Wrong")Love People - filter for this since it cannot be taught- Day in the Life (refer to Ep. 33) - FORD (Family, Occupation, Recreation & Dreams) - in personal life, narcism barometer- Always & Never List's remove personal interpretation from customer service expectations- John DiJulius's Secret Service Summit - Oct 11 & 12, 2023- Scott Galloway - don't give yourself as much credit when you succeed or fail - it's probably not your fault Find all of Sarah and T's content at www.sarahandt.com You can also follow this podcast on Instagram or Linked In Special thanks to our podcast Partners:Intercoastal Net Designs www.icoastalnet.comKeyData www.keydatadashboard.comSojo www.getsojo.com
31:38 4/17/23