Show cover of Sarah and T - The professional Vacation Rental Manager's Podcast

Sarah and T - The professional Vacation Rental Manager's Podcast

This is Sarah and T - The Professional Vacation Rental Manager's Podcast. The first podcast dedicated to the professional vacation rental manager. Join Sarah Bradford and Tim Cafferty on their journey through day to day issues affecting the professional vacation rental manager. From the Coast to the Mountains Sarah and T have it covered when it comes to vacation rentals. Listen for yourself and see.


Episode 133 - Sarah and T's "Don't Miss" Session Recommendations at VRMA International Conference
The VRMA International Conference is fast approaching and it can be overwhelming to many vacation rental managers.   Thousands of attendees, dozens of sessions, and the lure of the distractions of Las Vegas await.  Our two hosts have taken time to go through the entire VRMA International program and in this episode they give you recommendations about what sessions to attend for every time slot.   We are open to your ideas about what we got wrong on our next episode!
36:52 10/03/2022
Episode 132 - Our Loyal Listeners' Live Questions for Sarah and T
In this week's episode Sarah and T turn the tables.  We open the phone lines to take questions from loyal listeners who wanted to be on the podcast.   Thanks to Kelly, Adria, Tom, Joni, Sandy, Caleb, Lance and Brandon who all called us and asked a question that Sarah and T answered live.   This is an action packed episode with a lot of great takeaways.  Enjoy this first of its kind podcast.
37:57 09/19/2022
Episode 131 - GOSsiP: 4 Measures of Your VR Company's Health
In this episode Sarah and T put a twist on a word to measure the health of your business.  If you follow these 4 areas of measurement people will NOT be Gossiping about your company.   Great content alert!   This is a good one!
28:31 09/05/2022
Episode 130 - How to Lose Property Owners
In this episode Sarah and T give you 7 steps that will help you easily lose owners.   NOT!   Seriously there is one aspect of the vacation rental business that can really undo all of your good work, and in today's episode our hosts take it on!   There is also a wrap of of the recent DARM Conference in Nashville, TN given in this episode. 
38:16 08/22/2022
Episode 129 - The King of Data Jason Sprenkle Delivers the Numbers
In this episode Sarah and T bring one of the stars of the DARM Conference to you as the conference begins in Nashville.  Jason Sprenkle of Key Data Dashboard is here to bring us up to date on trends in the Vacation Rental Business.   What areas are still red hot, what areas are not as hot as they once were, and what are the key things you should be watching.   Here's a hint - its your inventory!
30:15 08/08/2022
Episode 128 - Raising Kids in the VR Business: A Healthy Approach
In this episode Sarah and T tackle a subject that may have never been addressed before.   Raising your children to be "normal" in this crazy business.  What can you do to ensure you have a balance of family and business in your life?   Well one thing is for sure these two don't know, but they give a good try in this episode of how it could happen.In the Not So Hot Off The Press, But Definitely Happening segment Sarah and T talk about the upcoming DARM conference in Nashville, Tennessee.
39:56 07/25/2022
Episode 127 - An Orthogonal Outsider: Greg Lindsay
Greg Lindsay is this week's guest on Sarah and T.   He is an author, speaker, and an expert on the future of cities, mobility and technology.   He brings a perspective to vacation rentals that should make our listeners take note.    Pay attention to his take on what is important to travelers and why rental managers and property owners should care.    A well spoken and thoughtful speaker who is also a Jeopardy game show champion!   Get ready for a fun 30 minutes with this interesting guest. 
33:00 07/11/2022
Episode 126 - Learn, Earn, & Return: John Suzuki "Retires"
In this week's episode Sarah and T talk to one of the most positive and helpful person in the Vacation Rental Industry.  John Suzuki has spent the last 17 years working for what is now Expedia brands.   He recently announced his retirement, and in this episode he reflects on the industry he loves, his life philosophy, and his varied music preferences.   It is a fun and fast paced half hour with one of the most recognizable people in the business.
32:42 06/27/2022
Episode 125 Expedia Makes a Big Move
In this week's episode Sarah and T cover the 2022 Expedia Explore Conference in Las Vegas, Nevada.   Explore 22 brought together representatives from Airlines, Cruise lines, Rental Car companies, Hotels, and for the first time ever - Vacation Rentals!   Tim went to the event as a member of the press and brought back lots of great information for you to consider as you position your company for the future.   Interviews with top executives, and Sarah and T's take on all the information is waiting for you in this episode
27:29 06/13/2022
Episode 124 - We have news - Sarah Sold!
In this episode Sarah and T talk about the unexpected.  Sarah and her husband sold their companies.    Hear about the ups and downs of the process, what she is going to do next, and who purchased Steamboat Lodging Company and Winter Park Lodging Company.   An episode worthy of taking notes about how to sell your company.
24:30 05/30/2022
Episode 123 - 12 (or maybe more) Tips on Selecting (and Selling to) Homeowners
In this episode Sarah and T tackle a timely subject.   Adding property owners to your rental program.   Everyone wants to do it, but does everyone know how to do it properly?   In this episode Sarah and T start with 12 tips (but end up giving about 16 tips) about how to make sure you get the right fit with your property owner and your rental program.
30:25 05/16/2022
Episode 122 - Meet Sibylle Kim, The One House Giant in Vacation Rentals
Sarah and T meet Sibylle Kim in this episode.   Sibylle has a house in Vermont that she self manages, and she is a consummate professional in how she delivers her property to guests.   Take a listen to the passion she has for the vacation rental industry and how important she thinks advocacy is for all vacation rental managers.   
33:28 05/02/2022
Episode 121 - It is As If You Were There - Spring conference takeaways with Sarah and T
This week our two hosts split the country in two and each attended a spring education conference.  Sarah took the west part of the country and attended a conference in Oregon, and Tim took the east part of the country and attended a conference in Chicago.Listen to the takeaways from both conferences in this edition of Sarah and T.   Fun times, a queen's tray, and a tray of bacon are all things to listen for.
33:45 04/18/2022
Episode 120 - Website Pet Peeves Revisited
In this episode of Sarah and T our two hosts revisit a very popular topic.   Pet peeves about vacation rental websites.   Last year at this time Sarah and T reviewed some of the most frustrating things about vacation rental websites, and now one year later there are even more things that are peevish about websites they want to share with you today.   Find out those things that we do which irritate our guests on our websites and even more importantly, find out how to correct those things.
34:30 04/04/2022
Episode 119 - An Untapped Niche: VRs for Disabilities with Lorraine Woodward
In one of the most eye opening episodes Sarah and T have ever done, you will meet an amazing lady who is working to change the vacation rental industry.   Have you ever thought about staying in a vacation rental from the perspective of someone with accessibility challenges?    Listen to the story of founder Lorraine Woodward who has muscular dystrophy and who is working with vacation rental managers around the country on making their properties more accessible to ALL vacationers.
35:52 03/21/2022
Episode 118 - Kumbaya: How To Make Your Company Retreat Rock!
In this episode Sarah and T share some real nuggets about how to have an effective off site company retreat.   In this episode we discover there are three different kinds of retreats, and there are different strategies about how to set the event up.   Listen to tons of real life experience from our Hosts about how to do a retreat, and how NOT to do a retreat.
46:18 03/07/2022
Episode 117 - "Time Tested Tactics" to Keep Your Employees
We are calling this the 6 T episode.    Top ten time tested tactics today to keep your employees.   Sarah and T put an opposite spin on their last podcast where they talked about what to do to lose employees.  Today they speak of what to do to keep those treasured staff members that make your company cook with gas!   Lots of great ideas, stories and takeaways in this episode.
35:27 02/21/2022
Episode 116 - How to lose your staff without even trying!
In this week's episode our two hosts discuss what we don't want to think about - how we drive away staff from our companies.   Do you micromanage your people?   Do you have a terrible onboarding process?   Do you have stupid rules in place?   The likely answer to at least one of these questions is yes, and this week Sarah and T talk about how to stop doing dumb things that drive employees away.  This is part one of a two part series!
27:33 02/07/2022
Episode 115 - Expedia Chief Jeff Hurst returns to Sarah and T!
In this episode of Sarah and T the hosts welcome, for the 3rd consecutive year, Jeff Hurst, the COO of Expedia Brands.   This podcast is an interview with one of the top people in hospitality and covers a wide variety of topics that are relevant to the vacation rental industry.  Find out what Jeff thinks about Google, private equity funding that is fueling company purchases, and what search filters are hot on VRBO.   Sarah participates in this episode in a very special way.
35:08 01/24/2022
Episode 114 How to Roll Out New Ideas in 2022
In the first episode of 2022 Sarah and T hold up the mirror and bear their dirty secrets about large and small fails they've had in rolling out new ideas in their businesses.   When you have a new idea and want to implement it make sure you have a process you follow.   Our two hosts have had plenty of experience on good implementations and not so good ones.   Take a listen to this entertaining episode about how to roll out new ideas in your business.   In the news segment Sarah and T review all of the company purchases and sales that occurred in the V.R industry in 2021, and we close the show with a call from one of our followers.
32:50 01/10/2022
Episode 113 - Year End Wrap up and Predictions for 2022
In one of the most anticipated episodes of the year, Sarah and Tim review their predictions from last year, make their predictions for next year, and review the top 10 episodes of their podcast for 2021.These two are always fun to listen to, but in this episode they are at their best.   Listen to what they got right for 2021, what they think will happen in 2022, and what episodes you liked best based on number of downloads, at least! 
41:50 12/27/2021
Episode 112 - The Velvet Machete, Amber Hurdle, the Bombshell Business Woman
This week's episode of Sarah and T takes you to the main stage of the recent VRM Intel Women's Summit in New Orleans.   The keynote speaker for the event was Amber Hurdle, and her message is important for all of us to hear.  Find out what bold, unwavering and confident women in business are thinking, how personal and professional branding are important to all, and find out who the "OG" (Original Gangster) of the Grand Ole Opry is.  Amber knows!   This is a GREAT episode.
32:21 12/13/2021
Episode 111 - How to Create, Deliver & Integrate A Mission That Sticks
Do you have a company mission statement?  Do you know what it is?   Does your staff know what it is?   Most importantly is your front line staff delivering on the mission that you want as they deal with guests, property owners, vendors and each other?   In this super take away filled episode Sarah and T explore how to get your folks on the same page with you and ensure everyone knows the importance of their role in delivering your mission.In the news segment we get an update on Airbnb's response to some damage that occurred in one of Sarah's properties.
35:40 11/29/2021
Episode 110 - The Hottest Amenities to Have in Your Properties
In this episode Sarah and T do a review on a subject they tackled in 2018.   What are the top amenities requested by guests in a vacation rental.   Some are the same, some are similar, and some are brand new.   Listen to their list, and see if you agree.   In the Not So Hot Off the Press but definitely happening find our what Southwest Airlines knows that Air BnB will never figure out.
31:40 11/15/2021
Episode 109 - Advocacy in Vacation Rentals with Tiffany Edwards
In this week's episode Sarah and T speak to Tiffany Edwards.  Tiffany is on to talk to us about growing up in the business, what is the best way to handle a response to issues when they arise, and the importance of being nice.  Tiffany was the most recent award winner of VRMA's President's Award.   Listen to this genuine person speak of one of the biggest challenges in the industry.
38:21 11/01/2021
Episode 108 - With a Little Help From Our Friends. VRMA 2021 Conference Takeaways
In this much anticipated episode Sarah and T have asked some of their friends to fill us all in on the best takeaways from the VRMA International Conference in San Antonio, Texas.   In a fast paced episode we give you more than 100 ideas, ah ha moments, and things to think about from the recent conference.  Special thanks to all of our participants (Robin Cragen, Paul Becker, Amy Gaster, Ryan Dame, Mike Harrington, Chris Bettin, Steve Schwab, and Sharon Walker).   Get your pen and paper ready to take lots of notes!
48:37 10/18/2021
Episode 107 - So How Was YOUR Season? And YOUR Best Idea?
This week is the week of the VRMA International Conference in San Antonio, Texas.  Unfortunately Sarah and T will not be in attendance, but in the spirit of being at the conference this week's episode gives you an idea of what to do if you are there.   Ask other people questions about how their year went, and the best ideas others are implementing.  Sarah and T act as if they are at the conference in this episode by asking each other popular questions that you can benefit from.   Enjoy!
35:33 10/04/2021
Episode 106 - Not In My Backyard. What to do when Governmental Regulation Comes to Your Town
In this episode, Sarah and T tackle the topic of governmental regulations on short term rentals head on.   Has this been a problem in your area?   If not you are either not paying attention or you have been extremely lucky so far.   The best defense is a good offense, and in this episode Sarah and Tim go over 8 proactive strategies you can use when your local government starts to think about limiting vacation rentals. One of the most important podcasts Sarah and T have ever done!
28:50 09/20/2021
Episode 105 - Shaun Stewart DARM Keynote Speaker Talks the Future of Vacation Rentals
One final episode to wrap up the 2021 DARM Conference in Charleston, SC.   In this episode our hosts interview the keynote speaker from the conference and reveal so many takeaways you should have a pen and paper ready from the first minute.   Find out the importance of organizing against regulations, the reason why you should ask "are these the people I need to be working with," and should you invest in Vacasa.    These subjects and the importance of Greek Citizenship are all discussed on this episode of Sarah and T! 
31:57 09/06/2021
Episode 104 - The DARM Conference Wrap Up Show
Sarah and T have been on a road trip over the last week.   They travelled to Charleston, South Carolina where they hosted the 2nd Data and Revenue Management Conference for VRM Intel.   In this episode our hosts interview three vacation rental management company owners (Travis Wilburn of Stay Charlottesville, C.J. Stamm, III of Southern Comfort Cabin Rentals, and Kent Zelle of Nauset Rentals) on their biggest takeaways from the conference.   Listen to their insightful comments on the conference and the state of vacation rentals.
25:49 08/23/2021