Show cover of What's Your Baseline? Enterprise Architecture & Business Process Management Demystified

What's Your Baseline? Enterprise Architecture & Business Process Management Demystified

This show is about Enterprise Architecture and Business Process Management, and how you can set up your practice to get the most out of it. It is for newbies who just get started with these topics, organizations who want to improve their EA/BPM groups (and the value that they get from it), as well as practitioners who want to get a different perspective and care about the discipline. Learn more about the show and read articles about EA and BPM on


Ep. 42 - Structure Your Business Architecture
I see a lot of separated efforts in organization, and model processes. Aren't these all connected activities that should be coordinated to create a *gulp* architecture that carries the load? But what is a "Business Architecture" and how is it different from just an assembly of processes? Are these terms synonyms or is there more to a Business Architecture than that? In this episode of the podcast we are talking about: What is a Business Architecture? Why should I care and where to start? Align strategy to (business) architecture Two process views - functional processes vs. End-to-End processes Both process views are connected (big map vs. trip map) Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
65:13 3/20/23
Ep. 41 - Organizational Change Management: Jehane Adam
If you have listened to a couple of podcast episodes you know that we are true believers in that the biggest "problem" in any architecture, BPM, or Process Mining project is not the technology or the processes and other architecture views - it is the people!  Getting people along with your change is the hardest thing to do and therefore we are happy to revisit the topic of Organizational Change Management on a semi-regular basis. Jehane has worked as a Change Management and Business Transformation lead for over 15 years working on large multinational projects in multiple industries including financial services, consulting, manufacturing, sports and entertainment, healthcare, transportation and the public sector. She likes to focus on helping clients to drive lasting change and to support teams in working better together while achieving their aims. In her down time, Jehane enjoys coaching, reading, continuously learning and spending time with her tribe in relaxing environments like the spa... In this episode of the podcast we are talking about: Jehane's background Evaluating what you actually need to make org. change management real for your audience The five "Whys" and the "WIIFM" (What's In It For Me?) Meet people where they are, not where you want them or need them to be Questions to ask when making a change How to create a compelling story Setting up for successful adoption Partnering effectively with change managers Common mistakes What makes a good Org. Change Management professional You can reach Jehane via LinkedIn here: Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
59:35 3/6/23
Ep. 40 - Strategy to Execution: Dan Marquez
Developing a strategy for your organization seems like a mystery for a lot of people (and some organizations make a large coin from keeping that mystery), but in all reality it has a big part of “wild guesses” included. In this episode of the What’s Your Baseline Podcast we have Dan Marquez on the show, who knows a thing or two about this topic from his time at Accenture, Boston Consulting Group, or Google. Dan is a passionate and eminently capable digital transformation professional, and also an expert in helping organizations understand and capitalize on the power of technology. He specializes in adapting the enterprise strategies of his clients to find the real value opportunities and disruption resilience that can be powered by digital solutions. He also has deep knowledge of Operating Model and Culture design, supporting companies to drive the change necessary to make transformations sustainable. In this episode of the podcast we are talking about: Dan’s background What is a “strategy”? What to look for when developing a strategy (and which traps to avoid) Explore the space by using an “intersectional strategy” method How to implement a strategy – duality of leadership mentalities PSA: style trumps substance Most challenges boil down to cultural problems Pursue an “L-shaped” transformation – focus on building foundational improvements while delivering value through narrow end-to-end use cases Dan can be contacted via LinkedIn here: Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
64:08 2/20/23
Ep. 39 - Lean and Process Mining: Sebastian Kotulla
A lot of people think that the work is done when they have a process be visualized  in their process mining tool and a nice dashboard is built. Nothing could be further from the truth and our guest today, Sebastian Kotulla, talks with us about why that is. To bridge the gap between visualizing data/information to knowledge as the result of the analysis Lean techniques can be applied. Sebastian has a strong focus on and passion for digital solutions to support business transformation such as virtual factories, computer vision, AI, process mining and engines. As Lean Six Sigma Black Belt and Prosci Certified Change Practitioner he's used to run and consult in transformational initiatives from concept to successful implementation. In this episode of the podcast we are talking about: Sebastian’s background Define - (DMAIC and how to apply this to process mining, CRISP framework, leading and lagging indicators) Analysis (flow is key in Lean, different types of waste (TIMWOODS), Process Mining gives the reference points for the Control phase, Theory of constraints / bottlenecks, most of the problems are outside of the discovered process model!) How to prioritize which process to choose How to do the analysis - first look to define the problem (time analysis, Gemba) Fishbone to structure hypotheses (manual cluster analysis) - Find the story in your analysis, five Whys to find the systematic problems FMEA analysis risk analysis > risk simulation Design of experiments - statical method on how to design an experiment and then make predictions from the result; understand input variables better Advanced analysis A practical project example Sebastian can be found on LinkedIn here: and also be contacted via email: Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
60:00 2/6/23
Ep. 38 - Solution Engineering
Welcome to Season 4 of our podcast. Today we are talking about Solution Engineering, aka Presales, and what you can expect from your vendor's solution engineers (vs. their consultants). In this episode of the podcast we are talking about: What is a Solution Engineer? What is their primary job focus and their scope of work and process? What are Consultants (and are they different from Solution Engineers) What are the required skill sets for Solution Engineers (and Consultants)? How to work with both - when to contact, what info they need, and what to expect. Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
55:48 1/23/23
WYB Shorts 9 - A Holiday Special With Jeremy Voltz
Today we have a special What's Your Baseline Shorts episode for you, that has nothing to do with Enterprise Architecture or Business Process Management.   However, we think that you will like it: our guest today is Jeremy Voltz, an indie-soul musician from Toronto, Ontario, who is gracefully letting us use his music for all intros, outros, and intermissions. In this episode we are talking with him about:   how he got into music (he has a PhD in Mathematics)  what kind of music he produces - how his process works (well, at least a bit of BPM)  and what is next for him   You can reach Jeremy at or via his LinkedIn here:   We're closing out the episode with the full Non-Christmas Christmas song "When You're Near" by him as a small token of our appreciation for you. Please enjoy the upcoming holidays with your loved ones and we will see each other in Season 4 starting in mid-January!
18:07 12/22/22
Ep. 37 - (I can't believe it is another) Ten things I've learned
Welcome to another episode of our podcast. In the final episode of the final season for this year, we are talking about another ten things we’ve learned over the years: How to do things Transparency is more important than ever Strategic alignment is key to your success Sometimes you have to say “no” to requirements Make clear from the outset how a project’s success is measured Tools BPM/EA tools are still too nerdy Tools need to be simpler - how to get to information in three clicks or fewer How to provide self-help resources (Bonus) Do not google “how to create subway maps” The discipline/industry There will be a renaissance of forward-looking data-driven decision making (e.g., Simulation) Process Mining will cease to exist as its own market in 3-5 years Knowledge Management needs to be more in focus Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
64:25 12/20/22
Ep. 36 - Lean and Six Sigma: Ron Baker
There was a lot of buzz around Lean and Six Sigma back in the 80s and 90s, but not today anymore. However, the practice is not dead and it is still relevant and used in many industries today. And there are good reasons to take a step back and have another look at why it was so successful and what of the practice still creates value and should be included in your process improvement and process excellence initiatives. Today's guest on the What's Your Baseline Podcast is Ron Baker. He is an American Society of Quality (ASQ) Certified Black Belt and a Certified Six Sigma Master Black Belt with over 26 years of proven success and increasing levels of responsibility in both domestic and international environments. He has an expert level of business process improvement knowledge in transactional (Department of Defense, Financial & Retail) and manufacturing (Oil & Gas/Pharmaceutical/Health Care/Medical Device & Semiconductor) environments. In addition to this he has recent program management office implementation experience, deploying continuous improvement techniques (Lean Six Sigma), and strategy development. We are talking about these topics: Ron's background and how a 400m runner becomes a process improvement consultant What is Lean and Six Sigma? What are "belts" and what do they indicate? What is a typical approach of a Lean/6 Sigma project and how do you get buy in? Do you need special tools for a Lean/6 Sigma project? You can find Ron on LinkedIn here: or send an email to The full show notes, including graphics, further links, and credits are available at
65:16 12/12/22
Ep. 35 - Facilitating process discovery and design sessions
Welcome to another episode of our podcast. Today we are talking about what to do before, during, and after process discovery and design sessions. In this episode of the podcast we are talking about: Before the session - Identify what to change/purpose - Identify who to invite - Create strategic alignment - What to prepare During the session - How to structure a business architecture (> process discovery) - How to start the session (facilitation) - Structure of design sessions - Follow-up sessions After the session - Clean up of models and sharing with participants - After the final session - After publishing The full show notes, including graphics, further links, and credits are available at
73:37 11/28/22
Ep. 34 - Process Automation: Bernd Rücker
Being the reasonable adult seems to be the parallel topic of this week's episode - even though the main topic is process automation. We were just so excited in our conversation that we got carried away  In this episode of the What's Your Baseline podcast we speak with Bernd Rücker. He is a software developer at heart who has been innovating process automation deployed in highly scalable and agile environments of industry leaders such as T-Mobile, Lufthansa, ING, and Atlassian. Bernd contributed to various open-source workflow engines for more than 15 years and is the Co-Founder and Chief Technologist of Camunda – an open-source software company reinventing process automation.  Bernd is also the author of "Practical Process Automation" and co-author of "Real-Life BPMN". Additionally, he's a regular speaker at conferences around the world and a frequent contributor to several technology publications. He focusses on new process automation paradigms that fit into modern architectures around distributed systems, microservices, domain-driven design, event-driven architecture, and reactive systems. We are talking about these topics: Bernd's background and why he never had a 'proper job', and how Consulting influenced the product development The difference between process orchestration and process (task) automation How to use BPMN for orchestration and how the orchestration engine, well, orchestrates automation at the end points Automation with code and other means (RPA, low code/no code) Client examples and what to do or not to do You can find Bernd on LinkedIn here: Bernd Ruecker | LinkedIn or send an email to His personal website is The full show notes, including graphics, further links, credits, and transcript, are available at
63:27 11/14/22
WYB Shorts 8 - More process mining use cases
A few weeks ago (in Episode 30) we spoke about how to select your process mining tool. And the conversation was so good, that we totally overran our planned time of an hour. But instead of leaving our thoughts about use cases for process mining, that are currently not implemented in standard process mining tools, we decided to use them as a What's Your Baseline Shorts episode. We are talking about: Customer mining Processes in the ecosystem Process mining for sustainability (add this to analysis, not only of one firm, but a chain of more organizations) Process mining for ESG Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
09:14 11/7/22
Ep. 33 - How to inspire people for process: Mirko Kloppenburg
We talk (a lot) about technology and processes here on the podcast. But what about the human side of Business Process Management? Do we just forget them and aim for the desired outcome no matter what? No, we don't ... In this episode of the What's Your Baseline podcast we speak with Mirko Kloppenburg, who started his own company and project "New Process Lab" a few months ago after 20+ successful years at Lufthansa Group. To start the New Process Lab, he linked the often fuzzy New Work ideas with tangible processes. As symbiosis of Process Management and New Work, the “New Process” approach was created. It adds a human-centric mindset to the already proven BPM tools and methods we know from the past. The exchange about New Process has shown him that there is a great need to explore these ideas more deeply. To do this, he created the a platform to build a community, to perform experiments, and to share experiences. The is driven by the purpose to empower you to rethink your process. In addition, he started the New Process Podcast to explore new ways to rethink processes and to share his journey with you! We are talking about these topics: • Mirko's background and his revelation that it is all about the people when doing process management • The New Process principles: trust the people, involve the people, foster the development of people, give meaning to the people • Inspire people for process by community building, focusing on experience design, and being a process influencer • Examples of the New Process principles • How to bring the principles to life • The New Process lifecycle You can find Mirko on LinkedIn here: His website is, and his podcast can be found here: The  full show notes, including graphics, further links, credits, and transcript, are available at
60:36 10/31/22
Ep. 32 - Women in Process: Josèphe Blondaut and Gabriela Galic
Even given the fact that we are living in the 21st century, it is interesting to see that the percentage of women who studied technology or worked in the process industry actually decreased over time. Which is a sad state of affairs. So the question now is, how we -as an industry- can add more diversity and pick the brain pool of intelligent female professionals. In this episode of the What’s Your Baseline podcast we speak with two women who have taken things into their own hands and started their own initiatives to improve this situation. Josèphe leads the ARIS Product Marketing team at Software AG, dealing with all topics around ARIS from global marketing campaigns, social media, public relations, events to “simple” release activities. She is also a newly certified as a Sustainability Manager from the Cambridge University, Institute of Sustainable Leadership, and wants to make things move forward here too. And last but not least, she founded and leads a regional sustainable gourmet food business from the greater #saarlorlux region available onsite in Saarbrücken, Germany and online here: In addition to this she also runs two podcasts/shows about “Passion for Process” and “Women in BPM”. Gabriela is a Manager at Deloitte in NYC and is leading Process Mining projects, educating junior process mining talents, and identifying optimization potentials with process mining. She is so excited about process mining that she founded a new community “Women in Process Mining”, which targets women, girls and female leaders who work, study or research in the field of process mining. We are talking about these topics: Josephe’s and Gabriela’s background Gabriela’s “Women in Process Mining” and Josephe’s “Women in BPM” initiative initiatives Their motivations and how things got started The experience they have in interacting with their audience What it takes to build a community and where they go from here You can find Josèphe on LinkedIn here: Josèphe Blondaut | LinkedIn. Gabriela can be found here: Gabriela Galic, M.Sc. | LinkedIn. The  full show notes, including graphics, further links, credits, and transcript, are available at
66:21 10/19/22
Ep. 31 - Security Architecture: Rick Smith
Updating the "plumbing" is not sexy. Looking at measures being put in place to avoid the worst case or deal with it when it happens is not fancy. Educating people and reminding them on being alert is exhausting. However, the topic of Security and Security Architecture is one of the most important things to do, now that we outgrow the industrial age and move into the information age. In this episode of the What's Your Baseline Podcast we are talking with Rick Smith about Security Architecture. Rick has over 18 years of experience in managing information systems to include, developing policies, portfolio management, writing programs and procedure development for information assurance programs. His various roles include a Network Administrator/Manager, Threat Analyst Subject Matter Expert, IA Strategic Planning and Database Manager. He is proficient in certification and accreditation policy and procedure including DoD policy, intelligence community policy, United States Postal Service (USPS) AS805, and NIST guidelines. He also has experience in cyber security architecture development for these same organizations.  Rick has developed and taught CISSP classes. He has developed his own curriculum and approach in helping candidates become a CISSP. In this episode we are talking about: What is Security Architecture? Define mission, threat Policies and SOPs need accountability, the need for education Digital natives and their approach to security - leading to decentralized security architecture How to approach threats How to mature your organization’s security by using NIST’s Cyber Security Framework CMMC and security self assessments Implement the framework Rick can be found on LinkedIn here: The  full show notes, including graphics, further links, credits, and transcript, are available at
62:06 10/3/22
Ep. 30 - How to select a Process Mining tool
Welcome to another episode of our podcast. Today we are talking about how to choose a process mining tool, to close the loop to the "How to select an architecture tool" episode (link in the full show notes on In this episode of the podcast we are talking about:     • What are process mining tools and how they are different than other tools (BI tools, modeling tools) and how can they work together     • Features to look at when choosing a process mining tool         ◦ Process Explorer (listen to the details what tools today can and cannot do)         ◦ Variant analysis         ◦ Root/cause miner, ideally AI-driven         ◦ Custom dashboards         ◦ Calculate new fields         ◦ Package (dashboards, transformations, calculations) and make it reusable         ◦ Predictive analysis         ◦ Trigger actions (as a quick fix for a process, not a redesign)     • Integration requirements         ◦ Integration with source tools         ◦ Integration with other mining tools (task mining)         ◦ Integration with architecture tool         ◦ Integration with process execution     • Cost and other considerations The  full show notes, including graphics, further links, credits, and transcript, are available at
68:55 9/19/22
Ep. 29 - Open Source: Avi Ghosh
It is interesting to see how a "fringe idea" became mainstream within just a few years and everyone of us is using the outcome of it in our daily lives (mostly without knowing it - or have you thought what runs your car radio or the datacenter of your preferred search engine?). But another aspect that still has to gain traction of the Open Source movement is the cultural aspect. How do you develop a SW that is used by billions of people in an all volunteer organization? The key ingredient for this is to build a lively community and develop a culture that is a win-win for everyone involved. Something that I don't see in every organization (unfortunately). In this episode of the What's Your Baseline podcast we speak with Avi Ghosh, who has more than a decade of experience from within OpenSource companies. Avi is currently a senior Global leader at MariaDB championing the company’s industry leading database services offering, SkyServices. Prior to his time at MariaDB, Avi was responsible for all commercial Red Hat Consulting in North America's Oil & Gas / Energy Vertical, formerly serving in a similar capacity to the company’s South Central & Upper Midwest strategic customers. Possessing over 17 years of hands-on delivery experience, Avi has lead several Fortune 50 organizations in embracing best-in-class, specialized, innovative solutions across the enterprise with an open source mindset. His passion as a technologist and servant leader has helped him in his mission to support customers with complex transformational problems- all backed by measurable metrics, open source data design and development standards, and AGILE open organization principles. All of Avi’s years of insight and study have lead him towards one definitive outcome: the culture of open source is a sure-fire way to ensure adoption follows any change in an organization. He challenges all technical thought leaders to celebrate the value (and power) of community- and to consider the fundamentally important paradigm shift open source ideals can bring to their organization. We are talking about these topics: What is OpenSource and the freedoms that come with it? Why should organizations care? Who owns co-developed OpenSource software? Why do people contribute to OpenSource projects and how do these projects work? What are the implications of doing things the "OpenSource way"? What is the future of OpenSource? You can find Avi on LinkedIn here: The  full show notes, including graphics, further links, credits, and transcript, are available at
64:00 9/5/22
Ep. 28 - Quality Engineering: Wings Liang
A few months ago we had an initial look at how to manage and implement change in our conversation with Caspar Jans (in Episode 16) and we are continuing that series with an excellent conversation with Wings Liang about Quality Excellence and how organizations need to "shift left" and can gain competitive advantage by changing their perspective.   Wings helps organizations pave the road to the future by building high-performance teams, aligning organizational structure, shifting colleague mindset and changing the way people work, designing and streamlining end-to-end business processes, and implementing technology and digital solutions. Her work has advanced business strategy, increased organization agility, improved customer satisfaction, achieved cost savings and ensured regulatory compliance.   She is also passionate about gender equity, diversity and inclusion (D&I). Wings has organized, hosted and participated in large and small D&I events, programs and support groups. Her work has raised awareness, encouraged allyship, and elevated colleagues; resulting in increased female executive representations.   We are talking about the following topics:   Wings' background and very diverse experiences  What is QA (Quality Assurance) and QC (Quality Control)  How to transform from QA to Quality Excellence (QE) by shifting from "shift left" to "start left" and the value of this transformation  What skills are needed for QE and how people's behaviors need to change, and what this means for teams  The crucial role of test automation and how to manage the big beast of regression testing  How AI and ML change test automation   Wings can be found on LinkedIn here: The  full show notes, including graphics, further links, credits, and transcript, are available at
65:22 8/22/22
Ep. 27 - BPM & EA Maturity
Growing your practice is on every leader's mind. The way to do this is to have an eye on the definition and the development of the maturity of your organization. In this episode of the podcast we are talking about: What is maturity and which three areas you should focus on (content, governance, adoption) Assessment of capabilities (5 big buckets) What to rate the maturity against, e.g., CMMI An example of how an assessment can be built and used on a regular basis How to grow the maturity over time Tips on how to get the full picture on where you are on your journey (individual maturity vs. organizational maturity) The  full show notes, including graphics, further links, credits, and transcript, are available at
63:06 8/8/22
Ep. 26 - Communicating the value of architecture: Laurie Kelly
One of the biggest problems of architecture groups was (is?) that they are doing good work, but that will not be recognized by others. One of the causes for that is that their repository and artifacts have almost no visibility outside of their group. To mitigate this situation, we are speaking with Laurie Kelly about how to communicate the value of architecture in today's episode of the What's Your Baseline Podcast. Laurie is the Global Director for Demand Generation at Ardoq, an Enterprise Architecture tool vendor. But she comes with a 25 year background in Marketing, where she held leading Marketing positions at PWC and Mega. She is excited about the new tools for Marketing automation that allow to capture insights and ROI tracking which has not been available before. She uses this knowledge to help companies and organizations modernize their thought leadership and increase customer engagement, whether in-person or across the digital biosphere of web, mobile, email and social media. Further, she uses her passion to make a difference in her local community by engaging in organizations and projects that cultivate innovative learning. We are talking about the following topics: Laurie's background and ambition Defining "success" for architecture, why it is important, who it needs to be successful with, and how to do this Failures of communicating the value How architects can enhance their perceived value - how to communicate, which channels to use, and when to communicate How this can support Marketing to create an effective sales/practice tool Laurie's immediate four tips to improve talking to non-architects Laurie can be found on LinkedIn here: The  full show notes, including graphics, further links, credits, and transcript, are available at
64:31 7/25/22
Season 3 Trailer
We're back! Welcome to Season 3 of the What’s Your Baseline podcast. A big thank you for more than 7500 downloads… so far! That’s awesome, and I am so excited for this new season of incredible content! My name is Roland Woldt. And I am J-M Erlendson. This season we’re continuing our deep dive into three areas relevant to architecture and process management professionals (and casual fans!). The first area is “content” - we will explore various topics, including Open Source, QA Best Practices, and Security Architecture. The second area is how to run a practice. We will cover topics like assessing and growing maturity, or communicating the value the practice And lastly, we have a look at the discipline and our industry, talking about things like business agility or diversity and representation in the process and architecture field. So join us again on this bi-weekly journey with the What’s Your Baseline podcast. Season 3 kicks off on July 25! And we’ll see you in the next one!
01:00 7/18/22
Ep. 25 - (Another) Ten Things I've Learned
We made it - 25 long form episodes of the podcast (and 7 "Shorts" as well).  By popular demand - and because our statistics shows it - we are having "(Another) Ten Things I've Learned" episode. This time we are talking about three major areas: How to measure your architecture and improvement programs    1. Architecture / BPM is not about the topics at hand (apps, processes, etc.) it is about people and how people interact with each other    2. When measuring architecture, make things SMART    3. Process Mining is the “next hot thing”, but it is not all and other, older process improvement methods still have their place    4. Process and Task Mining can’t shotgun a Solution How to get your arms around (some of) the people aspects    5. There is a new interest in “Process” while “EA” is still stuck in technology    6. We have a responsibility to enable the next generation of BPM and EA    7. Enablement must include “why”    8. Internal communications cannot come with expectations of attention How the "new reality" in which we work for two years by now will affect us practitioners    9. We need to rethink the role of “The Office”    10. Podcasts and videos are the new way to communicate the topics Please reach out to us by either sending an email to or leaving us a voice message by clicking here. The  full show notes, including graphics, further links, credits, and transcript, are available at
68:12 6/27/22
WYB Shorts 7 - Process empathy
People. For better or worse a lot of the topics in EA and BPM center around people. These are the reasons why we do things (customers who pay for our goods and services), who does the work (employees and partners), or why processes and architectures even exist in the first place. In this What's Your Baseline Shorts, we are talking about process empathy: What does it take to facilitate the development of a human-centric process model? What kinds of things should you think about, and when in the process?  What does it mean to have people-focused processes? What are Customer Journeys?  How can we use the methodology of Customer Journey Mapping to make more human-sustainable processes? Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
14:46 6/20/22
Ep. 24 - Task Mining & RPA: Kevin Scully and Ziv Ilan
Task Mining and RPA are things that are often overlooked when looking at Process Mining. This can leave a big hole in the discovered process and therefore create an incomplete analysis result. In today's podcast we are speaking with Kevin Scully and Ziv Ilan from Nintex Kryon about Task Mining, what results you can expect from it, and how those can be used to automate processes using Robotics Task Automation. Kevin has 35+ years' experience leading and supporting GTM strategy for SMB enterprises. He's a hands-on, team player who excels at defining value propositions, building customer success stories, and increasing revenue. Kevin's main focus is supporting both software and hardware manufacturers who provide advanced technology solutions that help their clients streamline operations, improve customer experience, and reduce costs. Ziv is Kryon's Head of Professional Services and Alliances, based in Paris. He has a military background and 11 years of experience in consulting. Today he focusses on improving processes by discovering what users *really* do using task mining, and then automating these processes using Robotics Process Automation. We are talking about the following topics: Kevin’s and Ziv’s background What are RPA and RPD (Task Mining) and what are the outputs from Task Mining The process/steps of a Task Mining project RPA projects and what can be included - End-to-End from Process Discovery to RPA Common questions about RPD/RPA Where do you see this technology evolve? How to get started with RPD/RPA? Both of our guests can be found on LinkedIn - Kevin Scully, Ziv Ilan. You can also have a look at Kryon's website to learn more about RPD and RPA, as well as reaching out to them via that channel. The  full show notes, including graphics, further links, credits, and transcript, are available at
49:34 6/13/22
WYB Shorts 6 - What makes a good dashboard?
Everyone wants to consume and understand large amounts of data. But how do you plan, design, and implement a good dashboard?  In this What's Your Baseline Shorts, J-M and Roland walk you through the process and the considerations at each step, so that the next time you create a dashboard (for example as part of your Process Mining analysis) it will be stakeholder-oriented with a clear visual hierarchy that will make your users understand your message easily and quickly. In this episode we are talking about: Identify your stakeholders and information needs Define KPI and measures Create a solution design Build the dashboards Identify data stories Roll-out dashboards Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
17:00 6/6/22
Ep. 23 - How to create a business case
Welcome to another episode of our podcast. Today's topic is about creating a formal business case as part of the change process.  Creating a business case document can be a challenge for someone who has not done that before, and one might think that this is a single-person activity. Nothing could be further from the truth - in our experience, a good business case document is the result of collaboration between multiple people in your organization (and vendors) that happens in multiple iterations until every stakeholder gives the "green light". In detail we are talking about: Why the need for a business case? Where does business case creation fit into the change lifecycle? High-level steps to create a business case What information do you need to create a business case? Who should be involved in making the case? Example business case in the context of a value proposition Tips & tricks to make an effective business case Please reach out to us by either sending an email to or leaving us a voice message by clicking here. The  full show notes, including graphics, further links, credits, and transcript, are available at
63:20 5/30/22
WYB Shorts 5 - How to get into Process Mining
Process Mining is THE hot technology in our industry these days. But how do you get involved in it, and which skills do you need to bring to the table? In this Shorts we are talking about: What is Process Mining? How is a Process Mining project different from a "regular BPM project"? What skills and knowledge do you need? Where to go next? Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
16:54 5/23/22
Ep. 22 - Selecting the right team: Ansgar Bittermann
Selecting the right team members is not an easy situation - especially when you are a small or medium-sized organization that cannot hire as freely as they might want. In today's episode we are talking about how to plan for staffing and select the right people for your architecture/transformation teams with our guest, Ansgar Bittermann. Our topic this week touches on subjects that may be sensitive to our listeners, particularly around individual evaluation and potential. The research, research applications, and business applications of that research may be controversial, but we have decided to publish and share the discussion in the spirit of open discussion of difficult topics. We would like to invite you to contact us at if you have other thoughts or positions on the content within, and we would be happy to publish an op-ed or compilation of community input on these subjects. We are talking about the following topics: Ansgar's background (he's well traveled) The process for selecting team members - especially as a small organization (up to 1000 people) Assessment Center vs. Testing, and other misconceptions Misuse of tests in the past and how to remove bias from tests Areas to look at for architecture/transformation teams: skills, cognition, attention span, personality, sociability, openness to new things Fitting tests to roles How Ansgar prepares his clients to read the tests (as non-psychologists) and does testing remotely How to lead people with higher awareness of the different type of persons Ansgar can be found on LinkedIn here: podcast can be found at and his testing services at The  full show notes, including graphics, further links, credits, and transcript, are available at
64:58 5/16/22
WYB Shorts 4 - What makes a good POC/POV?
One part of the buying process is a POC/POV (Proof of Concept/Proof of Value). If done right, those require a significant effort from both parties - buyers and sellers - so you want to make the best out of this situation and not waste everybody's time. In this Shorts we are talking about: What is a POC/POV and where does it fit into the buying cycle? Have a clear objective for the POC What is the typical structure of a POC? Communicate clearly Make it easy for the client to choose you Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
17:50 5/9/22
Ep. 21 - Consulting in Process Mining: Jakub Dvořák
The topic "Process" seems to have a renaissance these days. A lot of younger folks are deciding to work in this industry, and a not so small part of this might be caused by the exciting new technology of Process Mining, which seems to be natural for people who grew up with technology in all areas of their life. In today's podcast we are speaking with Jakub Dvořák, who fits right into this profile, and is working at a Process Mining consulting firm in Europe that is currently expanding into the United States. Jakub is a data scientist during the day, and financial blogger at night. As part of his work, he is running the "Mining Your Business" podcast (in English) and also the Rozbité prasátko -"Break the piggy bank" - podcast (in Czech). We are talking about the following topics: Jakub’s background and interests (hint: he’s running two podcasts, and writes a book!) Process&, the company he works in, and their services for process mining How clients use process mining Jakub’s podcast “Mining Your Business” and the renaissance of Business Process Management - data science as the new thing that is interesting for (young) people How do process mining projects work Process mining analysis - what to look for What should you prepare before you start a process mining project? Lessons learned and how to get into process mining You can find Jakub's profile on LinkedIn here, and also his and Patrick's podcast on LinkedIn (give them a follow, you will enjoy their conversations and guests).  The  full show notes, including graphics, further links, credits, and transcript, are available at
57:28 5/2/22
WYB Shorts 3 - Why Simulation should NOT be in your Process Mining tool
The topic of this What's Your Baseline Shorts podcast is Process Simulation and why you should not have this in your Process Mining tool, but rather as part of your design platform. We speak about these topics: Why simulation? What do you need for simulation What are the outcomes of a simulation What are the different types of simulation? Please reach out to us by either sending an email to or leaving us a voice message by clicking here.
15:17 4/25/22