Trust Me, I'm a CSM

Total duration:11 h 13 min

	The End of Customer Success...?	Trust Me, I'm a CSM	26:35
	The Value Episode	Trust Me, I'm a CSM	41:08
	Why do we do QBRs?	Trust Me, I'm a CSM	39:40
	The Customer Success Platform... Opportunity or Burden?	Trust Me, I'm a CSM	41:46
	Are Customer Success and Project Managers Frenemies?	Trust Me, I'm a CSM	40:02
	SaaS Spotlight Panel: IoT, EHSS & Cybersecurity sectors	Trust Me, I'm a CSM	41:52
	Voice of the Customer - How should Customer Success Teams work with Product Teams?	Trust Me, I'm a CSM	33:14
	Is Customer Success a Must-Have?	Trust Me, I'm a CSM	30:47
	From Culture to Community	Trust Me, I'm a CSM	24:32
	Building a Culture of Customer Success	Trust Me, I'm a CSM	32:27
	Hunters vs Farmers Part 2	Trust Me, I'm a CSM	25:47
	Hunters vs Farmers Part 1	Trust Me, I'm a CSM	28:46
	Data vs Intuition (plus the View from Sales Engineering)	Trust Me, I'm a CSM	45:36
	A Brief History of Customer Success (and its future)	Trust Me, I'm a CSM	36:04
	CSMs: Escalation Addicts? The View from Support	Trust Me, I'm a CSM	40:39
	Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS	Trust Me, I'm a CSM	35:44
	I didn't even know we had a Customer Success team... The View from Professional Services	Trust Me, I'm a CSM	41:31
	You're comping me on what, now???	Trust Me, I'm a CSM	35:46
	Executives vs End Users	Trust Me, I'm a CSM	31:23