Revenue Hub

The hotel industry is at a crossroads. In our latest conversation, we tackled three issues that could reshape how we drive revenue and lead our teams (you can also watch the discussion on YouTube - https://youtu.be/phyPUpQQM4k): 🔹 Personalised Pricing Is it the next big leap - or a guest trust disaster waiting to happen? Airlines and retail are moving fast, but are hotels really ready for true 1:1 pricing? Or is sharper segmentation + attribute-based selling a safer path? 🔹 The “Always-On” Culture Revenue never sleeps - but do we? The pressure to be constantly available may feel like strength, but in reality, it’s a recipe for burnout and poor decisions. The leaders winning today are focusing on output over input and drawing clear boundaries around what counts as an “emergency.” 🔹 Booking.com Losing Share We’re seeing Booking.com production slipping in some markets, with growth shifting toward Expedia and direct. Is it dilution (apartments flooding the platform)? Legal and EU pressure? Or a sign that hotels are finally clawing back some control? 👉 The takeaways: Experiment with personalisation, but keep fairness + transparency at the core. Protect your teams (and yourself) by setting boundaries - performance > hours online. Diversify your distribution mix now. The OTA landscape is shifting faster than most realise. 🔥 Question for you: Would you trial true personalised pricing if the technology existed - and how would you keep it fair for your guests? 👇 Share your thoughts - we’d love to hear how you’re tackling these challenges in your hotels. #HotelRevenue #RevenueManagement #DirectBookings #OTAStrategy #PersonalisedPricing #AttributeBasedSelling #HospitalityLeadership #WorkLifeBalance #AIinHospitality #Bookingcom #Expedia #HotelMarketing #DistributionStrategy #PMS #RMS #HotelDistribution

10/23/25 • 47:35

🚨 39% of bookings in just 30 days came from one simple change. Aurora Anguilla Resort & Golf Club had a problem many hotels face: 👉 Strong website traffic, but too few guests converting. 👉 Great offers hidden deep in the site. 👉 Risk of losing visitors to OTAs. By partnering with Booking Success (digital strategy) and Userguest (smart messaging), they turned things around: ✔️ +50% increase in “look-to-book” rate ✔️ $175,000 in direct revenue in 30 days ✔️ Over $500,000 tied to smart messaging initiatives ✔️ All while keeping the guest journey seamless and on-brand 💡 The takeaway? Driving traffic is only half the battle. Conversion-focused digital tools - used strategically - can transform how hotels capture direct revenue and reduce OTA reliance. You can watch the full video here:  https://youtu.be/LfjLSJMzAxo And if you don't want to miss any of our videos, you can subscribe to our YouTube channel: https://www.youtube.com/@RevenueHub #HotelManagement #RevenueManagement #HotelMarketing #DirectBookings #HospitalityLeadership

9/18/25 • 43:41

The EU’s Digital Markets Act (DMA) was designed to create a fairer digital landscape - but could it actually end up harming hotels instead? In this discussion with Javier Delgado Muerza of mirai, we break down the latest developments following the European Commission’s investigation into Google’s compliance with Article 6.5 of the DMA. With two proposed solutions (Option A and Option B), both could significantly reduce the visibility of direct hotel websites in Google search results - and that’s bad news for hoteliers and revenue managers. 👉 What’s at stake for your hotel?  👉 Why are direct bookings under threat?  👉 Who benefits from these changes - and who loses?  👉 Why is the hotel industry so silent while major OTAs stand to gain? You’ll hear why this shift could drastically increase reliance on OTAs, shrink profit margins, and give even more power to large U.S.-based intermediaries like Booking and Expedia - all under the banner of "fairness." Here is the LinkedIn post Javier refers to in the video: https://www.linkedin.com/pulse/european-commission-condemns-hotels-direct-sales-visibility-wzhbf/ 🔔 If you’re a hotel general manager, revenue leader, or distribution expert - this is a must-watch. Learn how these regulatory changes could affect your business, what’s coming next, and what you can do to protect your direct booking channels. 👍 Subscribe, and share to keep the conversation going. Don’t let the future of hotel distribution be decided without you. #HotelDistribution #DMA #GoogleSearch #RevenueManagement #HotelMarketing #DirectBookings #DigitalMarketsAct #OTAs #TravelTech #HospitalityIndustry

7/22/25 • 35:40

In this powerful case study, discover how The First Group Hospitality (TFG) revolutionized its revenue strategy by combining cutting-edge AI with human expertise - driving real results in one of the world’s most competitive hotel markets: Dubai. 🏨📈 🔍 Join Muhammad Hamoud (Head of Revenue Management Analytics at TFG), Sameer Umar (COO at HotelIQ), and David Esteban (Product Manager, SHR RMS) as they reveal: ✅ The REAL challenges of manual pricing (and how to overcome them) ✅ How TFG scaled fast with SHR’s AI-powered RMS ✅ Why HotelIQ’s enterprise analytics changed the game ✅ How to gain forecasting accuracy within 1.4% — even for new openings ✅ The secret to team buy-in and driving cultural change Whether you’re a hotel GM, revenue leader, or tech-savvy hotelier, this video is packed with insights to help you make smarter, faster, and more profitable decisions. 👉 Don’t forget to subscribe if you’re ready to take your hotel’s revenue strategy to the next level! Discussion Timline: 00:00 – Welcome, Introduction and Soundbites 05:29 – Into from Muhammad (Hamoud) Al Hamoud 06:17 – Into from Sameer Umar 07:28 – Into from David Esteban 08:46 – Sameer sets the scene for this case study discussion 10:59 – Hamoud shares initial differences he noticed after joining TFG from Marriott 14:24 – Hamoud outlines what revenue management culture existed in TFG 16:47 – Evaluating RMS solutions and why SHR RMS 22:32 – David discusses how AI is playing a greater role in hotel revenue management 27:58 – Hamound outlines changes he has been making in TFG 32:10 – How has the team reacted to the introduction of technology 36:47 – Sameer outlines the positive impact of bringing together HotelIQ and SHR RMS 41:18 – Hamound outlines how this technology combination is adding value 49:30 – David offers his final thoughts 51:07 – Samir offers his final thoughts #HotelRevenue #AIinHospitality #RevenueManagement #HotelIQ #SHRRMS #HospitalityTech #HotelCaseStudy #HotelierInsights #DubaiHotels #TFGSuccess Music credit Adventures by A Himitsu https://soundcloud.com/a-himitsu Creative Commons — Attribution 3.0 Unported— CC BY 3.0 Free Download / Stream: http://bit.ly/2Pj0MtT Music released by Argofox https://www.audiolibrary.com.co/a-himitsu/adventures Music promoted by Audio Library https://youtu.be/MkNeIUgNPQ8

6/26/25 • 52:59

In this episode, we sit down with Diego Varela, Metasearch Product Owner at Mirai, to explore how AI agents like Google Gemini, ChatGPT Operator, and Kayak.ai are reshaping the travel landscape - and what that means for hotel general managers. Are AI agents going to kill metasearch? Will travelers still compare prices? How should hotels adapt their distribution strategy to stay competitive? 🎯 Key Topics: The future of metasearch in the age of AI How platforms like Google, Kayak, and TripAdvisor are responding Why price comparison is still crucial for hotels The potential risks for direct bookings What hotel GMs should be doing right now to prepare Whether you're managing an independent hotel or a mid-size chain, this discussion breaks down the opportunities and threats posed by AI agents - and how hoteliers can stay ahead. 👉 Don’t forget to subscribe for more insights on tech, trends, and tools for hotel leaders. #AIinTravel #HotelManagement #Metasearch #HotelMarketing #DirectBookings #TravelTech #AIagents #ChatGPT #GoogleGemini #HospitalityTrends2025 Timeline: 00:00 – Welcome, Introduction and Soundbites 02:42 – Meet Diego Varela & Mirai’s role in metasearch 06:14 – Will AI agents replace metasearch for hotels? 14:00 – How will metasearch platforms evolve 16:55 – How will AI Agents impact OTAs and direct bookings 23:02 – Will AI Agents develop a preference and potential bias 31:09 – Outro and thanks to Diego Music credit Adventures by A Himitsu https://soundcloud.com/a-himitsu Creative Commons — Attribution 3.0 Unported— CC BY 3.0 Free Download / Stream: http://bit.ly/2Pj0MtT Music released by Argofox https://www.audiolibrary.com.co/a-himitsu/adventures Music promoted by Audio Library https://youtu.be/MkNeIUgNPQ8

6/12/25 • 31:29

🎥 In this video discussion we explore the Future of Hotel Revenue Management: Strategy, AI & the Human Touch. We dive into the evolving world of hotel revenue management — and why it’s about so much more than rates and RevPAR. 💡 Should hotels still rely on historical data for forecasting? 💡 Is AI really leveling the playing field for smaller hotels? 💡 What does it mean to move from tactical to strategic — or even experimental — revenue management? Join our experts Veit Meier of berner+becker and Thibault Catala of Catala Consulting as they explore how technology, traveler behavior, and shifting expectations are transforming the role of the revenue manager. From the impact of AI and real-time data to the need for gut instinct, soft skills, and scenario planning — this video breaks down what hotel GMs need to know to stay ahead. Whether you manage a boutique property or oversee a portfolio, this conversation is packed has many thoughts and insights which might help you lead your commercial strategy into the future. 📺 Watch our the full video of this discussion here: https://bit.ly/3HtQyn1 💬 Got a topic you'd like us to cover? Drop it in the comments! #HotelRevenueManagement #HotelTech #AIinHospitality #Forecasting #RevenueManager #HotelStrategy #hospitalityleadership  Music credit Adventures by A Himitsu https://soundcloud.com/a-himitsu Creative Commons — Attribution 3.0 Unported— CC BY 3.0 Free Download / Stream: http://bit.ly/2Pj0MtT Music released by Argofox https://www.audiolibrary.com.co/a-himitsu/adventures Music promoted by Audio Library https://youtu.be/MkNeIUgNPQ8

6/5/25 • 47:49

In this exclusive interview, we sit down with Amit, Head of Machine Learning at Cloudbeds, to explore how Causal AI and Multimodal AI are revolutionizing the hotel industry. From boosting occupancy to delivering personalized guest experiences, learn how cutting-edge hotel technology is reshaping the future of hospitality. ✅ What you’ll learn: What is Causal AI and how it helps hoteliers make smarter, data-driven decisions How Multimodal AI connects guest data, images, and messages for seamless operations Real examples of how AI can automate upsells, personalize stays, and break down departmental silos How Cloudbeds Intelligence is using AI to unify hotel systems and unlock new revenue opportunities 📈 Whether you're a hotel owner, revenue manager, or hospitality marketer, this video will show you how to turn your hotel data into actionable insights using next-gen AI tools. 👉 Subscribe for more hotel technology trends and AI insights. #HotelTechnology #AIForHotels #Cloudbeds #CausalAI #MultimodalAI #HotelRevenue #HospitalityTech #GuestExperience #HotelMarketing #HotelOperations #FutureOfHospitality #HotelAutomation Music credit Adventures by A Himitsu https://soundcloud.com/a-himitsu Creative Commons — Attribution 3.0 Unported— CC BY 3.0 Free Download / Stream: http://bit.ly/2Pj0MtT Music released by Argofox https://www.audiolibrary.com.co/a-himitsu/adventures Music promoted by Audio Library https://youtu.be/MkNeIUgNPQ8

5/29/25 • 33:30

In this interview we are joined by Ally Northfield, Managing Director at Revenue by Design. Global Revenue Forum (GRF) was co-founded by Ally, Annemarie Gubanski, CEO at Taktikon Consultancy and Emanuele Nardin, Managing Director at Hotelperformance. In this short discussion Ally outlines what is Global Revenue Forum? How has GRF evolved over the years? What is the focus of the GRF event this year? What should previous attendees visit in 2025? What is the value to new attendees and what will they experience? Hope you enjoy the conversation Global Revenue Forum 2025 will explore whether the hospitality industry is optimally positioned to capitalise on profit opportunities emerging as a consequence of AI-enabled efficiencies in our workplace and our homes. How do we respond to the growing trend of individuals demanding personally validating experiences? How do we price to meet the demand for tailored spaces as work blends with increased leisure time? What potential do distribution marketplaces offer to unlock routes to market and build closer guest relationships? The 2025 event will explore the following: AI-Driven Opportunities How AI advancements are creating new profit opportunities across the hospitality industry, including hotels, apartments, short-term rentals and open air accommodation. Efficiency and Personalisation Understand how AI-enabled efficiencies are reducing working hours of our guests, leading to increased demand for personally validating experiences and tailored spaces that blend work and leisure Operational AI Efficiencies Examine how AI is transforming hotel operations across all revenue-generating departments, from service delivery to guest interactions, driving profit growth New Revenue Streams Guidelines to future approaches to customized hotel booking experiences Distribution Marketplaces Join the conversation to discuss the potential of new distribution platforms to unlock routes to market, build stronger guest relationships, and enhance profitability Future Profit Opportunities Investigate how the hospitality industry can stay ahead of AI-driven trends to secure long-term growth and success 

1/23/25 • 08:37

Hi, welcome to another of our Coffee Time Chats Today we focus on converting visitors to your website into booking guests To share their insights, tips and advice, we are joined by Savina Karaivanova of Userguest, one of our Expert Partners We discuss the importance of the hotel website user experience to increase conversions, the need for clear CTAs (Call to Actions), how personalizing offers and tailoring these to specific target markets can drive bookings and the critical need to streamline the booking process to maximize revenue and minimize low periods. Finally, Savina outlines the latest Userguest offer where Hotels can sign up for a free Website Audit Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/WaqnsZNIMFc 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

6/21/24 • 21:41

Hi, welcome to another of our Coffee Time chats. Today we look at how hotels revenue manage tour operator business, or, more accurately, how they don’t revenue manage tour operator business. To bring their views and insights, we are joined by David McGloin, VP Sales for BEONx, one of our Expert Partners In this discussion we consider the challenges of managing Tour Operator business, from negotiating prices, to navigating the current uncertain travel landscape and the need for a more dynamic and organized approach to pricing and forecasting this business segment. Finally, David talks to us about the BEONx Tour Operator module Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/0z4hcd-4G8Q 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

6/19/24 • 28:19

Hi, welcome to another case study discussion. Today we focus on the challenges and rewards of a decision intelligence tool and it’s value to a hotel commercial operation. To bring their views and insights, we are joined by: Firas Moolla of HotelIQ Amy Stevens of Rocco Forte Hotels Amy takes us through her journey, outlining the initial objectives and goals she was trying to achieve after joining Rocco Forte. We explore how she reached the conclusion a decision intelligence tool was the way to go. We hear what has transpired since introducing the technology and what gains have been made. Finally we look at the value derived and any additional positive, but not originally expected, outcomes Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/sitYyI374n0 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

6/7/24 • 45:18

Hi, welcome to another Expert Insights discussion Today we explore how connected marketing & revenue strategies are a powerful ecommerce combination, leveraging the hotels direct channel to drive direct bookings. We dig into how powering up your hotel website and booking engine, aligning marketing efforts with revenue priorities and automating these strategies can truly increase conversion. Finally looking at the value of consumer engagement and personalisation through better matched offerings. To share their insights and bring this topic to life are: Cristina Blaj, consultant and Brand Ambassdor for Userguest, one of our Expert Partners, and CEO of Open Revenue Consulting. Sam Weston, Marketing Director for 80 Days All of these thoughts and views are supported by 80 Days Hotel Marketing Trends report which highlights 11 key findings and Userguests RevMarketing Certification Course which is focused on higher conversions from your direct channel. Click here to access the free 80 Days Report Click here to enrol for free on the RevMarketing Certification Course Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/mbobXO6xi8Q (To help your viewing the video is broken down into chapters.) 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/31/24 • 58:09

Hi, welcome to another Coffee Time Chat Today we focus on the challenges of hotel staffing and the ongoing crisis the industry faces, not only today but, more worryingly the trends for the future. And this is where our guests Bill Scanlon and Lorraine Sileo step in to talk us through the recent Talent Study from Strategic Solution Partners, one of our Expert Partners Strategic Solution Partners started the Talent Trends Study in 2019, since then it has continually highlighted the workforce challenges - many of which still haven’t been addressed effectively by the industry. Fewer people are entering hospitality and more are retiring earlier. For those working in the industry, they want quality of life and flexibility. The labor shortage is felt at all levels but most severely on property. In this discussion we touch on a number of wide ranging topics, whilst focusing in around the foreboding trends, challenges for education institutions and how much responsibility actually lies at the door of the industry itself. Here is a link to access the Talent Trend Study Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/kTFSR3I4c2Y To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/30/24 • 49:16

Hi, welcome to another Expert Insights discussion With Euro 2024 not far away, we wanted to look at how this tournament has influenced the hotel Sector in the key host cities and how this tournament compares to other major events such as the Olympics or Pop concerts. But we also wanted to dig a bit deeper and see if the match location, date of the match and the opponents, have influenced demand and pricing. We also explore what the regional hotels could be doing to pick up business which has been displaced due to the tournament. To guide us through the numbers and provide their insights, we are joined again by: Viet Meier of berner+becker, one of our Expert Partners Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/N6XZhC6vqQQ To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/29/24 • 29:38

We are delighted to welcome Chatlyn as an Expert Partner Through this “Who Are We” interview you will hear from Nicolas Vorsteher, the founder of Chatlyn, about their solution, geographical focus, typical client profile and the backstory to their formation. We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property. Finally, Nicolas outlines a real customer example where the reality was very different to the hotel’s original perception. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/G5mgwjhL6Ds To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/24/24 • 33:34

We follow upon our video from yesterday looking at whether Net Revenue is a challenge to embrace of just another pipedream for hoteliers. In today’s video we are joined again by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners As with our videos last week looking at Total Revenue Management, in this discussion we ask for his thoughts on Net Revenue and some of the points made by Karin, Amrita and Jens insights We ask what his opinion is on the adoption of net revenue across the hotel industry. We discuss the complexities faced when trying to embrace net revenue and we touch on the evolution of the commercial role, where the finance team fits in and the emerging role of chief intelligence officer. NB: Juyo Analytics are one of our Expert Partners Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/rct54iL39xk To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/23/24 • 17:44

Hi, welcome to another Expert Insights discussion Today we continue our conversation around Revenue Management. Having discussed Total Revenue last week, today we are looking at Net Revenue. In this discussion we ask is Net Revenue easier to achieve than Total Revenue? Do we know what Net Revenue actually means? And do hoteliers have a handle on their direct booking costs? To share their insights and experience, we are joined again by: Karin van Rhee of Juyo Analytics Amrita Makkar of Virgin Hotels Jens Egemalm of Pandox NB: Juyo Analytics are one of our Expert Partners Finally we will hear a little about the journeys both Amrita and Jens have been on as they move towards implementing Total Revenue and Net Revenue. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/A0WS_5P8cpY To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/22/24 • 16:19

Hi, welcome to another Demo Time discussion. Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. Joining us for this conversation is Shaun Sequeira from HiJiffy, one of our Expert Partners Shaun is the Country Lead for HiJiffy in the UK & Ireland As well as discussing the challenges hoteliers face with guest communications Shaun will also give us a quick demo of how HiJiffy’s AI works in practice and how straightforward the set up is thanks to recent developments. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/UCmQYJ2v4JQ To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/17/24 • 56:37

Today we follow upon our video from yesterday looking at Total Revenue Management In today's video we take a wider perspective - from a Chief Executives viewpoint. We are joined by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners We ask for his thoughts on some of the points made in the recent discussion with Karin, Amrita and Jens We question why department silos are still so prevalent, how hotel contracts and kpis influence the hotel performance focus, and where technology, specifically BI tools, can have an impact on (eventually) achieving total revenue management Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/EtPcuPr4Qdc To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/16/24 • 20:39

Hi, welcome to another Expert Insights discussion Today we look at Total Revenue Management Yes, that topic that which has been discussed for years and years but still remains a dream for most. In today’s discussion we actually look at the reality of the challenge and why it’s easier to talk about it than to do it. To share their insights and experience, we are joined by: 🗣️  Karin van Rhee of Juyo Analytics 🗣️  Amrita Makkar of Virgin Hotels 🗣️  Jens Egemalm of Pandox NB: Juyo Analytics are one of our Expert Partners We ask is the industry now, crystal clear, about what total revenue management actually means? Using corporate business as an example, our guests outline why it is so challenging and why it isn’t really being done. And finally, how can technology help, or is it a hindrance, to achieving total revenue management. Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/fXVF3FhbPlA To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/15/24 • 15:37

Hi, welcome to another Expert Insights discussion Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here. Joining us for this conversation is Greg Velasquez, Executive Director of Sales at Strategic Solution Partners, one of our Expert Partners We look at the obvious, and often less obvious, risks hotels face with open positions. We explore how an interim solution, like Task Force, can minimise the impact of these risks. Finally we discuss misconceptions and reservations of utilising an interim solution whilst identifying the upsides in terms of guest experience, hotel reputation leading to sustained revenue and profitability. Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/rGHpVQcvlks To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

5/14/24 • 26:37

We are delighted to welcome XLR8 RMS as an Expert Partner In this "Who Are We" interview we are joined by Natasha Pereira, Sales Director Through our conversation you will hear more about XLR8 and their solution, looking at the backstory to their formation, geographical focus and typical client profile. We also touch on how XLR8 leverages Artificial Intelligence to empower hoteliers with essential tools to streamline operations. From forecasting and price recommendation to project management and business intelligence for revenue. Finally we hear Natasha's views on what separates XLR8 from other similar solution providers. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/wSG96om-c2I 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

4/25/24 • 21:33

Hi, welcome to another Demo Time discussion Today we are joined by Julia Schröder, Head of Sales at Hotellistat, one of our Expert Partners First things to say is that this is the audio from a long form video where we examine a major challenge faced by hoteliers, explore some of the less obvious implications of this problem and then look at a potential technology solution. As well as looking at the obvious impacts of the incredible amount of time that is wasted, along with missed revenue opportunities and overlooked cost savings, we also consider the less obvious impacts, for example: Losing out to competitors moving faster than you technology as a differentiator when recruiting and retaining Importance of reviews Really hope you enjoy the conversation. 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/aLjR7eQV2Xs To help your viewing the video is broken down into chapters. 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

3/5/24 • 81:22

Hi, welcome to another Expert Insights discussion Today we are joined by 3 guests: Kris Glabinski of Aggregate Intelligence Nicolo (Nick) Rolle of Lybra Marco Kleiner of Atomize NB: Aggregate Intelligence, Lybra and Atomize are all Expert Partners, This is a wide ranging discussion centered around the importance of time, adaptability, and the ability to respond quickly to market changes in the context of pricing strategies for hotels, emphasising the challenges faced by smaller independent properties in managing pricing strategies manually and how automated pricing systems can address these problems. Kris, Nick and Marco also look at the evolving nature of the hotel industry, the challenges faced by traditional revenue managers, and the potential impact of new entrants and changing guest expectations. We touch on the potential benefits of adopting automated pricing systems for revenue management, occupancy optimization, and reducing manual efforts, especially in smaller properties where dedicated resources are limited. Also, the need for continued education, adaptation to technological advancements, and a shift in mindset towards viewing revenue management systems as essential tools for staying competitive in the evolving hotel industry. During the conversation we touch on subjects such as: Time Constraints Frequency of price changes Understanding market dynamics Role of Automated pricing Real time dynamics Technology adoption Educational gap Cost perception Generational shift Guest personalization Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/YMGvJHz3fEU 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

2/13/24 • 52:30

Hi, welcome to another Expert Insights discussion Today we are joined by Deanne Soderberg who is a seasoned HR professional and presently a Human Resource Industry Expert Consultant and Talent Specialist with Strategic Solution Partners one of our Expert Partners, Her 16 years as VP of Human Resources with Hay Creek Hotels involved growing a small start-up hotel company from 4 boutique properties to over 20 while building a company culture and developing Human Resource Strategies Her experiences as HR Director and Trainer with Omni Hotels for over 11 years brings background in luxury city hotels across the US and speaks to her employee relations & retention expertise as a hospitality HR Strategist. We thought it would be interesting to draw on her experience and explore the topic of staff retention and tactics to employ to help with the staffing challenges the hotel sector faces  During the conversation we touch on subjects such as: Why so much focus on hiring but little about retention Developing Managers into Leaders Value of communication Rewards and Recognition Career Development Culture underpins everything   Really hope you enjoy the conversation  👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/Gr9XY3_rukM 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

2/7/24 • 35:48

We are delighted to welcome HiJiffy as an Expert Partner In this "Who Are We" interview we are joined by Tiago Araújo, CEO & Co-founder Through our conversation you will hear more about HiJiffy and it's solution, touching on the backstory to their formation. We also touch on how HiJiffy, AI assistants and chatbots in general are developing, how hotelier perceptions change once they start using their solutions and what separates HiJiffy from other similar solution providers. Really hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/pQfaNn2onSs 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

1/18/24 • 42:38

Hi, welcome to another expert insight discussions. Today we are joined by Estella Hale, Chief Commercial Officer at HotelIQ, one of our Expert Partners, and Robert Marusi, Chief Commercial Officer at Turtle Bay Resort. In this conversation our focus is on the hotel commercial teams, most specifically, revenue and marketing. In particular we are looking at how the roles and responsibilities in these departments are evolving to take advantage of modern technology, or, as in a lot of hotels, maybe not changing at all. The hotel industry is at a pivotal moment, traveller demands are changing and the digital transformation is touching every aspect of hotel operations. Hyperpersonalization and the need for commercial teams to have a 360 view of the customer is paramount. Revenue professionals must start thinking like marketeers and vice versa. The best leaders are already making this transition, as for the others, well, they may just get left behind or become irrelevant. Hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/BBp-a3BBizc 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

12/7/23 • 34:25

Hi, welcome to another Expert Insights discussion Today we are joined by Connor Vanderholm from Topline, one of our Expert Partners, Following his recent article outlining some of the revenue management practices that could be considered to run a little close to unethical, we felt compelled to hear the words from his own mouth and get a slightly deeper insight Obviously what are, or are not, ethical boundaries is a personal viewpoint, and this conversation is far from preachy, but, in our opinion, it does hold a mirror up to some of the techniques used which might lead to a guest feeling more like a walking ATM, than a welcome visitor. Hope you enjoy the conversation 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/5Tt04BJhKuE 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

12/6/23 • 35:18

Hi, welcome to another Expert Insights discussion Today we are joined by Stephanie Smith from Cogwheel Marketing, one of our Expert Partners, In this discussion we explore how hotel sales and marketing can seem disconnected when looking at how to drive topline revenue. With the continual change In traveller behaviour, and how they go about researching, and subsequently booking their travel, it is more imperative than ever that hotels take a balanced and strategic view of how they market to both their transient and group business. Stephanie feels hoteliers, in particular sales and marketing, do not approach these markets in the same way. Through this conversation, she outlines 10 areas to challenge your current thinking, and lays out a simple point scoring game you can play to see if you do indeed adopt a balanced approach, or maybe not. Hope you enjoy the conversation What will you score? 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/nAaerHoKWwg 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

12/5/23 • 40:40

Hi, welcome to another expert insights discussion. Today we are joined by Julia Schröder from Hotellistat, one of our Expert Partners. In this discussion we look at the importance of connecting the data dots between rates, reputation, reviews and demand to gain commercial insights, drive more bookings, increase revenue and enhance profitability. We touch on the wealth of data that sits in a hotel operation. The correlations and cause-effect relationships that can impact dramatically on a Hotel's performance positively or negatively. And how machine learning and AI can help hoteliers manage, what feels at times, like an insurmountable challenge. Really hope you enjoy the conversation 👍🏻 👀 If you would like to watch the video of our discussion Here is the YouTube link: https://youtu.be/o_RRvKWtMK8 🗣 Feel free to drop us a line with any questions or comments. We’re always interested to hear from you and happy to follow up with our guests on any questions. We are also keen to hear of topics you might like discussed and guests you would like to hear from. You can reach us at: insights@revenue-hub.com 👣 HOW TO FOLLOW US LinkedIn:     https://www.linkedin.com/company/revenue-hub Facebook:   https://www.facebook.com/revenuehub/ Twitter:        https://twitter.com/revenue_hub YouTube:     Subscribe Link

10/19/23 • 40:14