Show cover of ASOA EyeTalks Radio

ASOA EyeTalks Radio

A monthly show produced by the American Society of Ophthalmic Administrators (ASOA) featuring practice management solutions and discussions on topics of interest to those who run the business side of ophthalmology.

Tracks

How to Know If You Are a P.O.W.E.R.F.U.L. Leader
Commit to building empowered relationships that achieve mutually rewarding goals. Nurture healthy interdependence with your staff, your family/friends and community to live/work with a shared sense of wholeness, safety, and purpose.
08:43 4/8/24
Mentoring And Today’s Marketplace
Mentoring helps build relationships. When you have a new employee joining your team and they have a mentor at work, they have started a working relationship with their mentor that will help them through the transition into your practice culture. This episode is sponsored by ASOA Platinum Strategic Business Partner:
07:52 3/11/24
Perspective—Ain’t Raining? We Ain’t Training
What had started as a slow painful drought became a torrential downpour of applicants. This shift taught us to be both careful about what we wished for and grateful for answered prayers.
07:30 2/12/24
Quiet Quitting—Is It Happening? What Should You Do About It?
Quiet quitting is not as straightforward as one might think. It’s worth considering the real cost: one’s physical and mental health. If you go against your natural inclinations to perform your job in a manner that feels positive, you’d be better off working where you are celebrated, not just tolerated. As a leader, though, you must keep your team engaged.
07:48 1/22/24
Administrator-Physician Relationship, Episode 9: Leadership
What makes a leader in ophthalmic administration? Do managers make good leaders? And do good leaders make good mentors? Angela, Patti, and Carrie lead the discussion on leadership in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
28:25 9/26/23
Administrator-Physician Relationship, Episode 8: Boundaries
Setting good boundaries at work can help preserve job satisfaction, increase productivity, reduce burnout, and can set an example for others.  Poor boundaries can create confusion, disappointment, and conflict. Angela, Carrie, and Patti talk about boundaries in this episode. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
23:49 8/28/23
Administrator-Physician Relationship, Episode 7: Reality
Reality versus perception. Contrasting leader and staff experiences. Common perception gaps and how to close them. In this episode, Angela, Patti, and Carrie keep it real about reality. This episode is sponsored by ASOA Platinum Strategic Business Partner:
31:39 7/10/23
Administrator-Physician Relationship, Episode 6: Humor
Angela, Patti, and Carrie talk about the benefits and potential drawbacks of humor in the workplace, and how good humor can make good leaders. This episode is sponsored by ASOA Gold Strategic Business Partner:
24:46 6/12/23
Administrator-Physician Relationship, Episode 5: Complimentary Work Ethic
Work hours. Accountability. Completion of tasks. Loyalty to the vision. Pulling a fair share of responsibility.  In this episode, we are talking about work ethic.
24:48 5/8/23
Administrator-Physician Relationship, Episode 4: Common Vision
Your vision for your organization should be its guiding purpose; the ideal that your mission and values are built towards. In this episode, Angela, Patti, and Carrie discuss how they created a common vision for their organizations with their physicians.
22:07 4/10/23
Administrator-Physician Relationship, Episode 3: Respect
R-E-S-P-E-C-T—It’s not just a song, it’s a two-way street. In this episode, Angela, Patti, and Carrie discuss the elements of respect, how to earn it, how it’s earned, and how it’s maintained.
23:01 3/13/23
Administrator-Physician Relationship, Episode 2: Communication
In today’s episode, Angela talks with Patti and Carrie about COMMUNICATION. It is so important to identify and develop clear and positive communication between you and your providers, and we’ll hear how this team has accomplished it.
26:13 2/13/23
Administrator-Physician Relationship, Episode 1: Introduction
ASOA's EyeTalks Radio podcast presents its new limited subseries, The Administrator-Physician Relationship. Join host Angela Casazza, MHA, PMP, COE, Executive Director of Lexington Eye Associates Inc. (and ASOA's Board of Directors ABC Liaison), Patti Barkey, COE, CEO of Bowden Eye & Associates (and ASOA's Board of Directors President Elect), and Carrie Jacobs, COE, OCS, Executive VP of Operations of Chu Vision Institute (and ASOA's Board of Directors Member at-Large) as they discuss what's to come.
14:52 1/9/23
Hybrid Telemedicine Visits Here to Stay
During the public health emergency, hybrid visits have proven so successful that some practices plan to use them long-term. Using the hybrid visit model may help you endure some of the challenges while delivering safe, high-quality care.
07:21 11/14/22
Preventing Broken Business Relationships
We must commit as much time to building these key relationships as we commit to improving our business processes. Proactively investing in building good relationships is a much better use of your time and energy than experiencing the dissolution of a once amicable partnership. This episode of EyeTalks Radio is sponsored by ASOA Platinum Strategic Business Partner:
09:04 10/10/22
How to Maximize Your Optical Revenue
Follow these steps and the oft overlooked or siloed optical department might be a nascent goldmine for clinic revenue and customer happiness. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
07:45 9/12/22
Litigation: A (Mostly) Avoidable Nightmare
Despite best efforts, your physician may still face litigation at some future point. No one wants to be facing a lawsuit, but you can help your physician—and practice—survive. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
08:25 8/8/22
Dry Eye in Practice…..Gotta Squeeze a Few Lemons to Make Lemonade
An interview with Jim Sluck, Vice President at TearCare Marketing and Matt Jensen, CEO of Vance Thompson Vision, Sioux Falls, SD and beyond on the topic of activating dry eye in practice. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:
36:03 7/11/22
Tips to Increase Engagement and Connections with Your Patients
Terez Spencer, System Administrator at Woolfson Eye Institute, and Dr. Michael Rivers, Sr. Medical Director of Ophthalmology at ModMed, share some tips on how to increase engagement and connections with your patients and discuss how automation can help your practice achieve better work-life balance and reduce burnout. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:
18:03 6/13/22
A Checklist for Work-From-Home Employees
Work-from-home employees need to feel connected to your company. Before you convert your staff to work-from-home, there are some important things to consider such as ideal work hours, work environment, flexibility, secure communications, and motivation. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
10:59 6/13/22
Q&A: How to Market Your Eye Care Practice
Kristi Bolinger, Specialty Director with NextGen Healthcare and Ty Allen, CEO of SocialClimb share best practices on how to market your eye care practice. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:
18:45 5/16/22
Sandpaper and Grit—A Management Metaphor
When staff recognize our earnest desire to empower them, especially when we redirect, correct, and even discipline them in the hope of their making an adjustment that leads to growth and improvement, they shift from fear to respect. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
07:34 5/9/22
Dry Eye…Friend or Foe & How to Turn Lemons into Lemonade
An interview with Jim Sluck, Vice President at TearCare Marketing and Sharon Brown, COT, COE, Director of Operations at Ophthalmic Consultants of Boston on the topic of dry eye. This episode of EyeTalks Radio is presented by ASOA Diamond Strategic Business Partner:
36:54 4/18/22
Rising Above—Strategic Leadership During Crisis
The current pandemic is not only testing us but providing an opportunity to grow in the face of adversity. Let us continue to learn from each of our current experiences and lead with personal accountability, strategic thinking, and available tactical tools to forge forward and make a positive difference in the industry we love for years to come. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
08:19 4/11/22
Stick to the KISS Principle for ASC Compliance
Regulatory compliance is an ever-evolving, never-ending struggle in an ASC. The requirements and corresponding documentation are voluminous and can be overwhelming. This is especially true in a smaller, part-time ASC, where the nursing director often has sole responsibility for compliance management. Avail yourself of useful resources and stick to the KISS principle to keep your ASC on track and out of trouble. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
09:44 3/14/22
Using Data to Prove Your Point—Effective Use of Data with Providers and Staff
In managing staff, having an accurate system to measure daily productivity will allow you to hold staff accountable with accurate data that is fairly enforced. This episode of EyeTalks Radio is sponsored by ASOA Diamond Strategic Business Partner:
08:12 2/14/22
Understanding the payer landscape for DURYSTA® (bimatoprost intracameral implant)
Dawn Marsillo of Allergan® talks with Janet Cox, Director of Billing and Coding at Vance Thompson about understanding the payer landscape for DURYSTA® (bimatoprost intracameral implant). This episode of EyeTalks Radio is being presented by ASOA Platinum Strategic Business Partner:
22:20 1/31/22
Market Access and Reimbursement Support—Product-Specific Solutions
Although providing new technologies—and sometimes older ones—can occasionally be an administrative nightmare, navigating the pathway to successful reimbursement by engaging with all available resources will arm your staff with the tools they need to ultimately benefit our most important and valued stakeholder—the patient.
05:40 1/10/22
Technician Training By Zoom?
The technician shortage is very real, and what has worked in the past to train technicians may not be appropriate for today’s new employees.
06:13 11/8/21
The Benefits of Developing a Triage Department— How to Re-Focus on Patient Care
Although many practices have seen a full (or nearly full) recovery of patient volumes while adapting to the new and stringent social distancing norms necessitated by the emergence of COVID-19, the question remains: What more can be done to maximize our workflows and resources?
07:56 10/11/21