Show cover of Superstar Communicator podcast

Superstar Communicator podcast

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.

Tracks

The power of the outsider
Introduction: Welcome to the SuperStar Communicator podcast! In today's episode, we delve into "The Power of the Outsider" with our special guest, Samuel Kasumu. Tune in as we navigate through these challenges and explore the incredible insights that Samuel brings to the table. Samuel is a remarkable social entrepreneur, commentator, and strategist, having served as a special adviser to Prime Minister Boris Johnson, focusing on civil society and communities. As the most senior black adviser in government, he has been instrumental in setting up initiatives to support the progression of Britain's black and minority ethnic population. Samuel's experiences and perspectives shed light on the true power that lies in standing outside the norms and challenging the status quo. Join us as we uncover the strategies, psychology, and importance of outsiders in shaping our societies, organizations, and politics. Let's dive into this captivating conversation with Samuel Kasumu on "The Power of the Outsider".   Key points from the interview 03:06 Accidental achievement: record-breaking votes for student. 05:34 Privileged people have most access, not smarts. 12:32 Outsiders can use their uniqueness as advantage. 14:21 Challenging to be heard, utilize value. Overcoming biases, building allies, communicating goals. Flourishing may require leaving. 19:18 Values need stretch; cultures don't happen randomly. Embrace diversity, encourage respectful disagreements. Culture starts at the top. 29:17 Inclusion, standards, purpose, direction, diversity, power, dominance Download the transcript of the interview   Samuel Kasumu is an award-winning social entrepreneur, commentator, and strategist. Until his resignation in April 2021, Samuel Kasumu was the most senior Black advisor in government and served as Special Advisor to Boris Johnson on the Civil Society and Communities brief. His work included leading on the cross-government vaccine deployment, and while under former Prime Minister Theresa May he was a member of the Race Disparity Audit Advisory Board. Samuel is the founder of Inclusive Boards, an executive headhunting firm specialising in non-executive board appointments across sectors. Samuel has been involved in setting up and growing a number of initiatives to support the progression of Briton's black and minority ethnic population, including a student network connecting peers with employers and a campaign that supported over 8000 start-up businesses. He has won numerous awards for his work including Barclays Business Enterprise Award, the CBI's Young Star of Enterprise Award, and Entrepreneur Champion of the Year.  SuperStar Communicator Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
34:46 3/27/24
Navigating Cross-Cultural Communication
Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication. Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!   Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.     Key points from the interview [00:00:02] Welcome to the Superstar Communicator podcast. [00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion. [00:07:18] Dangers of stereotyping; limited personal experience. [00:11:10] Flight delay blamed on bad weather in Munich. [00:14:28] Stereotypes impact international team dynamics greatly. [00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures. [00:20:53] Misunderstood ideas about Southeast Asia's communication style. [00:24:14] Building trust through cross-cultural workshops and communication. [00:29:50] Using AI for short answers in intercultural questions [00:33:03] Culturally attuned language program in multiple languages. [00:35:02] Keep it simple, no idioms, adapt style. [00:40:18] Person considered proposal, hesitated due to grammar fears. [00:41:04] Adapting to cultural differences: talk or observe.   Download the transcript of the interview   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
45:07 11/29/23
Men's Health and International Men's Day with Mike Pagan
Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being. Key points from the interview 01:57 Men need help asking for support, vulnerability. 05:48 Transitioning through life stages, evolving with people. 08:03 Identify genuine support in your network. 11:14 Active mindfulness through physical activities like rugby. 15:52 Teenage daughter faces FOMO and social pressure. 17:27 Echo chamber of algorithms reinforces bias on social media. 21:33 Hybrid work is here to stay. 26:50 Men must be open and seek support. 29:15 Bob called for intuitive reason, hospital official insight. 31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.   Download the transcript of the interview About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!  
33:37 11/15/23
Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett
Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!   Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.   Key points from the interview [00:01:17] "Appreciate opportunity to connect with worldwide audience." [00:03:39] Open network, build brand, engage community, attract customers. [00:11:31] Create great content, share it strategically. [00:14:18] Radical humility, transparency leads to success. [00:18:34] Communication has changed from broadcasting to personalization. [00:22:04] Trusted network in business with credible content. [00:26:42] Importance of social media, listening and feedback. [00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.   Download the transcript of the interview   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!  
31:03 11/9/23
Celebrating the 30 Day Plan from SuperStar Communicator
Celebrating the 30 Day Plan from SuperStar Communicator Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan. Key points from the interview (bold) [00:02:23] Celebrate strengths, challenge weaknesses, grow skills. [00:04:27] Smiling changes conversation dynamics and perceptions. [00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.   Download the transcript of the interview (add link from SuperStar Communicator)   https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf   SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call Purchase your copy of the 30 Day Plan here: We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
09:38 10/31/23
Talking on Eggshells: managing difficult conversations
"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn. In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in. She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact. Key points from the interview:   00:02:44] Disagreeing with friends, focus on common ground. [00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert. [00:13:31] Counselor sets boundaries for student support. [00:23:26] Technique to win respect and buy-in in 60 seconds. [00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement. [00:37:17] Criteria for publishing a book: show the shift. [00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career. [00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as." [00:55:24] Avoiding conflict won't make it better. [00:59:01] Growing up in silence, tiptoeing around relationships. Download the transcription Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture. People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE SuperStar Communicator Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee And why not subscribe to our podcast! SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
62:18 8/29/23
Trust, Connection, and Building Strong Teams: Insights from Scrum Master Angela Johnson
On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences.  Key points from the interview: [00:00:26]  interviewing Angela Johnson on Scrum. [00:06:42] Diverse opinions, respectful disagreement lead to strength. [00:10:26] Certifications are important but not sufficient. [00:11:32] Scrum Alliance adapts classes to virtual format. [00:17:47] Adapted classes virtually changed world of work. [00:19:16] Breaking silos, sharing knowledge, and promoting transparency. [00:24:04] Building trust through vulnerability and shared experiences. [00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors. [00:29:43] Book about failures turned into valuable learning. [00:32:20] Engaging interview sparks thoughtful reflections and gratitude. Angela Johnson is a Certified Scrum Trainer (CST) and the author of “The Scrum Master Files: secrets every coach should know”. As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book. SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee And why not subscribe to receive great content from us. SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
33:11 8/8/23
Using the Superpower of Listening
On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving. The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills. Key points from the podcast: 00:03:00] Listening is a powerful and energizing superpower. [00:04:26] Effective listening: being present, fully engaged. [00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key. [00:17:13] Listening and showing interest is crucial. [00:19:31] Powerful listening: ask questions and follow. [00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening. [00:28:39] Allow yourself to fail and start over. [00:34:20] Powerful women write book on embracing equity. [00:38:41] Thank you Nick and Raquel, much appreciated. Download the transcription here. Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany. You can contact her here: Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/ SuperStar Communicator   Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver: ·      masterclasses, ·      facilitate workshops, ·      deliver speeches – ·      face to face and virtually ·      coach individuals. Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
40:12 7/28/23
Understanding the X Men The Neurodiverse Talent, in the world with Diva Diaz
On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider. Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm. Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society. Key points of the interview: [00:04:41] "The Unique Mental Imagery of Individuals with Autism" [00:09:49] "Autism and neurodiversity as a superpower" [00:12:46] "How Asking Questions Can Empower Neurodiverse Employees" [00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice" [00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity" [00:29:23] "How Asking Questions Can Help You See Differently" Download the transcription here You can find out about Diva Diaz and her work here Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence. We deliver masterclasses, facilitate workshops, deliver speeches - face to face and virtually as well as coach individuals. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call We have a lovely gift for you: Grab your 10 top tips to presenting here Thank you for listening!
33:36 6/28/23
Public Speaking Top Tips with the SuperStar Communicator
On this episode of SuperStar Communicator, we explore the importance of presenting the best version of yourself in business conversations, focusing on public speaking. Our expert guest shares tips on how to cater to diverse audiences, including summarizing your speech beforehand and using interactive polls to keep audiences engaged. We also dive into nonverbal communication, overcoming mental blocks, and the changing landscape of public speaking, including the rise of virtual events and the demand for more Q&A sessions. Stay tuned to learn about neutral "diva feet," "sitting diva," and other posture techniques that can help you shine in every business conversation. Some key points; 00:02:51] "Overcome speaking nerves with these two tips" [00:08:10] "How to Engage Your Virtual Audience: Tips" [00:10:23] "Expert tips for overcoming public speaking mishaps" [00:14:02] "Creating Curiosity: Effective Speech Preparation Tips" [00:15:37] "Tips for Reaching Diverse Audiences in Presentations" [00:18:32] "Speaker's Role Shifts Toward Workshop Facilitation" [00:23:09] "Master Nonverbal Communication for Virtual Meetings" [00:25:32] "Uncovering the terms behind effective communication" [00:28:44] "Encouraging Interaction in Virtual Presentations: Strategies" Tips for overcoming nerves when public speaking The importance of knowing who is in the audience when you speak. Consider how to involve the audience when you are speaking to make it truly interactive You can download the transcript  here. SuperStar Communicator is  a leading learning and development company, providing facilitated workshops, masterclasses, speeches and coaching. We specialise in all areas of spoken communication; ensuring everyone presents the best version of themselves in all business conversations. Why not arrange a call with us. Are you interested in grabbing our Ten Top Tips to presenting? Grab a copy here We create these podcasts to support others. If you would like to support us to create more content, please Buy Us a Coffee
42:08 6/9/23
Negotiate with excellence with Greg Williams
In this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their advantage. There are many key points including: [00:04:42] "Exchanging Information: The Basis for Trust" [00:06:53] "Negotiation Success Depends on Win-Win Mindset" [00:08:30] "The Power of Demeanor in Negotiations: Explained" [00:10:30] "The Power of Silence in Negotiation Tactics" [00:12:23] "The Power of Body Language in Negotiations" [00:13:51] "Why Throat Clearing Can Reveal Hidden Tension" [00:15:29] "Negotiation Power Plays: How to Win" [00:20:39] "Negotiation: Mastering the Art of Compromise" [00:24:00] "New leader, new ways: King Charles asserts authority" [00:27:00] "Mastering Body Language for Successful Negotiations" three top tips are: Remember  you are always negotiating. Learn about body language cues because there are many things that are unsaid, that could be clues. Consider how today's action could impact the future. Grab the transcription of this podcast here Greg Williams is an expert negotiator who believes that observing people's behavior in a normal environment is key to assessing how they may act in the future. Through assessment, he can determine the level of motivation a particular tactic has on a person's posture and position during a negotiation. He believes that negotiating is a continuous process that sets a baseline in the present to be compared to in the future. You can grab more information including downloadable checklists from https://themasternegotiator.com  The SuperStar Communicator podcast is hosted by Susan Heaton-Wright and Nick Simon. SuperStar Communicator facilitates masterclasses and workshops empowering everyone to present the best version of themselves in all business conversations. We also deliver speeches and coaching. For more information go to https://superstarcommunicator.com  We do this podcast for the love of supporting everyone to present the best version of themselves. Do Buy us a coffee https://www.buymeacoffee.com/superstarcomms  
32:42 5/30/23
How to communicate and engage with clients using video
In an increasingly virtual world, we all need to be aware of effective ways to communicate on video. We were joined by Tim Kovoor who is based in London but has lived and worked cross-culturally and multilingually around the world. Communication has been a lifelong passion. Tim is now a key part of the growth team at tech company Quench: connecting the world's top experts with companies and their employees through video learning and consulting services. This is a content packed interview; takeways include: 8.38: how videos bring the human connection in a way that A1 doesn't 14.11 the different types of video content and delivery 22.48 Top tips for delivering the video content with confidence And there is much more! Download the transcription of the interview here. If you would like to contact Tim directly his email is tim@quen.ch and the website is www.quen.ch  Quench is offering listeners who are serving professional niches through video courses and consulting services the opportunity to be considered for Quench's enterprise partners program. This gives you the opportunity to deliver your video guides and sell your professional services to enterprises. SUPERSTAR COMMUNICATOR is a leading International company empowering everyone to present the best version of themselves in all business conversations. We work with organisations and individuals with: masterclasses facilitating workshops face to face and virtually one to one coaching Keynote and lunch and learn speeches Why not book a call to discuss how we could work with you HERE We also have complimentary resources: Why not download our Presentation Skills Top tips here
36:43 4/17/23
How to build successful business relationships
We are delighted to host a discussion with Colette Cooper, Client Services Director at Cariad Marketing. An Award-winning Hertfordshire digital marketing agency. With a passion for helping SME's compete with the online giants, Colette is the most often the first person people see for help with their marketing. With over 20 years of Sales and Marketing experience, Colette is a a hybrid professional who is good at sales, marketing and leadership. We discuss top tips on how to build successful business relationships: whether you have your own business; are part of a larger organisation or even you building your personal brand for career success. Some highlights include: 6:04 It is about reading the room and picking out the cues from people to see who is receptive to discussion and who might be uncomfortable. 9.34 Reading the situation. Clues like people sending an agenda beforehand or their job title will indicate how much time they have available to speak and the focus of the conversation. 17:38 Some great tips on maintaining contact with existing clients. You can download the transcription here. You can contact Colette on Linkedin:  You can also connect with SuperStar Communicator. We deliver masterclasses, facilitate workshops, speeches and coaching on all areas of spoken communication. We deliver work virtually and face to face. To book a call to discuss us working with you, go to our calendar Why not grab our Ten Top Tips to being a SuperStar Communicator. 
36:27 3/1/23
The power of diverse line ups at events
With International Women's Day on 8th March this is a good time to remind everyone the power of a wide range of different speakers at events. I am joined by Mette Johansson, a leading Diversity leadership consultant and founder of Keynote women speakers. During the discussion we covered: Why having a diverse line up in events is so important How we can find diverse speakers for events what we can do to challenge event organisers to have more diverse speakers at events DOWNLOAD THE TRANSCRIPTION HERE  More information about Keynote Women Speakers “KeyNote Women is on a mission to bring diversity to speaking stages around the world. Why? We’re still far from having balanced gender representation on stages. Not only do we make sure that women are more visible through our site and social media forums; we also train the next generation of KeyNote speakers Bring more diversity to your next event! Reach out to us: https://keynotewomen.com/contact  https://www.linkedin.com/company/keynote-women-speakers/    Do you want Susan to be a speaker at your event. contact us or book a call here   Susan is available to facilitate workshops on communications, as a speaker coach and speaker. Here is the Superstar Communicator website
31:25 2/15/23
Be a great technical speaker with Bob Ferguson
Bob Ferguson is an Engineer by profession who now supports technical experts to make a positive impact when they present and pitch. We discuss how technical experts NEED to be heard. And Bob shares some top tips to being more impactful when discussing technical topics. Here are three highlights. 1. Try not to rely on powerpoint slides and specifically slides full of information. You will overwhelm your audience. 2. Learn to summarise key points for the audience. This will generate interest - and possibly questions at the end. 3. Technical experts have the ability to influence decisions and thoughts; share your information! Read the transcript here you can contact Bob at bob@bobferguson.co.uk His website is www.bobferguson.co.uk His book is available here. Here at SuperStar Communicator we support individuals and teams to present the very best version of themselves  in all business conversations. We deliver: Workshops Masterclasses Speeches Lunch and Learn Virtual Workshops ONline courses Why not book a call here You can grab your copy of our Ten Top Tips to being a SuperStar Communicator here.
30:57 12/30/22
Managing your emotions when your buttons are pressed
In 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see. I am joined by international executive coach, Carol Stewart We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include: 1. Why both men were at fault in this incident. 2. How a pause and a verbal response would be far more effective 3. How as leaders we should be aware of what we say; the impact this has on others and how we say it to our teams Here is the transcription of the interview More information about Carol and how to work with her here. Our Host, Susan Heaton-Wright is the founder of SuperStar Communicator She is an international Speaker; has empowered clients worldwide to speak and communicate in all business conversations with impact, clarity, confidence and credibility. She is also a brilliant podcast guest; if you would like her to appear on your podcast contact us here. SuperStar Communicator is a leading organisation empowering everyone to make more impact in all business conversations. We offer: Workshops Masterclasses Speeches Coaching virtual workshops For all businesses worldwide. Why not contact us to arrange a call to discuss how we can ensure your team are all SuperStar Communicators here Grab your copy of 10 Top Tips to being a Superstar Communicator here.
44:50 12/21/22
Celebrating International Men's Day
international men's day  is  on 19th November. Not only should we celebrate the men in our lives we should also support  them. I  am joined by Dave Algeo who supports men with their health and mental health. We discuss a number of topics including how we can reach  out  to men who might find it  difficult to discuss their feelings. This is full of content but some key points are: 1. Men will often use humour or alcohol to hide their feelings 2. Remembering to 'nudge' regularly to remind men they need to look after themselves 3. Those short text messages or voice mail messages make all the difference to a man who is isolated or depressed. Here is the transcription. You can contact Dave directly: Website: https://www.midlifereshape.com/ Podcast - https://www.midlifereshape.com/podcast Email: dave@stressedguru.com Linkedin - https://uk.linkedin.com/in/davidalgeo Instagram - https://www.instagram.com/restlessmidlifer Fb - https://www.facebook.com/therestlessmidlifer Twitter - @stressedguru Do you want to grab your Ten Top Tips to being a SuperStar Communicator? Grab it here. Here is our website We deliver workshops, speeches, masterclasses, speaker coaching  and virtual workshops. Do you want to discuss us working with you? book a call here.
30:36 11/19/22
Recognising others emotions from non-verbal cues
We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues. We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include: 1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and body language more. 2. The body is a significant driver for conveying emotions 3. What we don't consider much is what our bodies are doing when we are speaking and communicating. Our body conveys so much emotion. Download the transcription here: Do you want to work with SuperStar Communicator? We organise a range of communication learning: workshops, masterclasses, speeches, online courses, virtual learning. Included in the work we do is focus on non-verbal communication ensure you make an impact when you speak. Here is our website:  Grab our 10 top tips to being a SuperStar Communicator HERE Do you want to book a call to book Susan to speak or our team to deliver workshops or coaching. Book a call here.
39:48 10/28/22
Speaking and Engaging with International Clients
Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar. Tips include: * Modifying the way you speak and the language you use to ensure everyone understands you. * Read the room; be aware of what is going on in the room, and modify what you do accordingly. * Never assume that because your clients speak some English, they will understand you. * Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended. * Use of examples. Check that the clients will understand the examples you give. * Allow your clients to look at your slides to check the words and examples are clear to them. Download the transcription here. Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website Why not book a call to discuss how we could assist you and your business here. Why not grab our Ten Top Tips to being a SuperStar Communicator HERE
13:55 10/24/22
Lessons to lean into your influence with Joel Green
Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and  to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are: 1. Use dark moments to get aways from them even more. 2. Get help and support from others and talk. We all need a network of people who will support us. 3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life. And there are many, many gems. Here is the transcription of the podcast You can contact Joel at his website His latest bookFiltering: The Way to Extract Strength from The Struggle is available here. Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe. Grab our Ten Top Tips to being a SuperStar Communicator here Here is our Website We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak  with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events. Do you want to book a call to see how we can assist? Book here.
34:29 10/14/22
Managing Microaggressions as a leader with Joanne Lockwood
Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood  We discuss: * What Microaggressions are * The impact on individual talent and the team * Ways we, as leaders can manage these so we have an inclusive, effective workforce. Here is a transcription of the podcast You can contact Joanne's company SEE Change Happen here Connect with Joanne on Linkedin Here Remember you can grab your copy of our 10 Top Tips for Presenting here Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE Do look at the SuperStar Communicator website Connect with Susan Heaton-Wright on Linkedin here
37:41 9/26/22
Top tips for Leading New Graduates
Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people. I am joined by Nick Simon He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted: * How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work * The value of the graduate asking questions and feeling it is okay to do this * That any hardware and software is already ready when the new employee arrives on the first day. * Socials to get to know colleagues * A mentor for the new graduate to discuss challenges. Here is the transcription of the discussion SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here. If you would like to arrange a call to discuss us working with you book a call here.
34:08 9/6/22
Managing your emotions as a leader
As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said. In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover: * Why it is important to understand what might trigger your emotions * Why there are occasions where managing your emotions are extremely powerful and important as a leader * Techniques and tips to help you manage your emotions. Download the transcription here. Here are details of the SuperStar Communicator company. Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here. And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.
33:10 8/22/22
Presentation Skills Top Tips
Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners. Learning includes; * What is your purpose for presenting? * Who will you be speaking to? * Grab the opportunity to answer questions * Practice so you really know your content Here is a transcription of the podcast You can grab a copy of our Ten Top Tips to presentation skills here Our latest Virtual Presentations Skills online course is here. Here is the SuperStar Communicator website Want to work with us? Book a call here.
30:14 7/11/22
Celebrating the Queen's Platinum Jubilee
This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement. In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here. Our website is SuperStar Communicator Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.
07:44 6/1/22
Creating effective ways to work in Hybrid environments
How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi  This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this. Jo shares: * How important trust is for developing this work environment * The use of APPs and technology for keeping people engaged and connected * How technology is used effectively and inclusively * The importance of the human connection in all of their communication - internally and also with clients You can contact Jo at her Linkedin profile Remember you can grab your hybrid working checklist here. More details of SuperStar Communicator: Here is our website  
32:54 2/22/22
Public Speaking to Global Audiences with Kayra Martinez
We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language? I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders  This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover: * Why it is important to understand our audience  * How we could modify what we say to ensure it is easy for everyone to understand * What we can do to support those who are not speaking English as their native language so their contribution is valued Grab our break the bias Ebook SuperStar Communicator website Book a call to work with us  
30:33 1/30/22
All about public speaking and presentations
There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include: * What is your top tip for preparing a speech? * What is more important; content or delivery of a speech? * How do I know what to say? * Do courses on public speaking? * What is the best way to improve your public speaking? Book a call to see how we could help you If you would like to download our checklist for being a SuperStar Speaker grab it here. Our website Link with Susan on Linkedin
22:51 1/18/22
New Year Outlooks 2022
Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas. In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from www.superstarcommunicator.com/newyearoutlooks  I still have the sheets from previous years and it is fascinating to see how my family has evolved! The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points: 1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values 2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you. 3. Then listen to others; how could you support them? Here is the transcript of the podcast. Good luck with this exercise, and do let me know how you get on.
07:40 12/27/21
Supporting Charities at Christmas
Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children.  In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things!  Key points include: * Why it is especially important to support charities at Christmas * Some of the activities Suzy and the charity do to raise awareness and marketing * How you can support Hertfordshire Home-Start More details of the charity including where to donate are here
31:21 12/16/21