Show cover of Superstar Communicator podcast

Superstar Communicator podcast

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.


Managing Microaggressions as a leader with Joanne Lockwood
Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood  We discuss: * What Microaggressions are * The impact on individual talent and the team * Ways we, as leaders can manage these so we have an inclusive, effective workforce. Here is a transcription of the podcast You can contact Joanne's company SEE Change Happen here Connect with Joanne on Linkedin Here Remember you can grab your copy of our 10 Top Tips for Presenting here Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE Do look at the SuperStar Communicator website Connect with Susan Heaton-Wright on Linkedin here
37:41 09/26/2022
Top tips for Leading New Graduates
Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people. I am joined by Nick Simon He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted: * How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work * The value of the graduate asking questions and feeling it is okay to do this * That any hardware and software is already ready when the new employee arrives on the first day. * Socials to get to know colleagues * A mentor for the new graduate to discuss challenges. Here is the transcription of the discussion SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here. If you would like to arrange a call to discuss us working with you book a call here.
34:08 09/06/2022
Managing your emotions as a leader
As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said. In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover: * Why it is important to understand what might trigger your emotions * Why there are occasions where managing your emotions are extremely powerful and important as a leader * Techniques and tips to help you manage your emotions. Download the transcription here. Here are details of the SuperStar Communicator company. Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here. And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.
33:10 08/22/2022
Presentation Skills Top Tips
Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners. Learning includes; * What is your purpose for presenting? * Who will you be speaking to? * Grab the opportunity to answer questions * Practice so you really know your content Here is a transcription of the podcast You can grab a copy of our Ten Top Tips to presentation skills here Our latest Virtual Presentations Skills online course is here. Here is the SuperStar Communicator website Want to work with us? Book a call here.
30:14 07/11/2022
Celebrating the Queen's Platinum Jubilee
This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement. In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here. Our website is SuperStar Communicator Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.
07:44 06/01/2022
Creating effective ways to work in Hybrid environments
How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi  This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this. Jo shares: * How important trust is for developing this work environment * The use of APPs and technology for keeping people engaged and connected * How technology is used effectively and inclusively * The importance of the human connection in all of their communication - internally and also with clients You can contact Jo at her Linkedin profile Remember you can grab your hybrid working checklist here. More details of SuperStar Communicator: Here is our website  
32:54 02/22/2022
Public Speaking to Global Audiences with Kayra Martinez
We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language? I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders  This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover: * Why it is important to understand our audience  * How we could modify what we say to ensure it is easy for everyone to understand * What we can do to support those who are not speaking English as their native language so their contribution is valued Grab our break the bias Ebook SuperStar Communicator website Book a call to work with us  
30:33 01/30/2022
All about public speaking and presentations
There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include: * What is your top tip for preparing a speech? * What is more important; content or delivery of a speech? * How do I know what to say? * Do courses on public speaking? * What is the best way to improve your public speaking? Book a call to see how we could help you If you would like to download our checklist for being a SuperStar Speaker grab it here. Our website Link with Susan on Linkedin
22:51 01/18/2022
New Year Outlooks 2022
Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas. In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from  I still have the sheets from previous years and it is fascinating to see how my family has evolved! The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points: 1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values 2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you. 3. Then listen to others; how could you support them? Here is the transcript of the podcast. Good luck with this exercise, and do let me know how you get on.
07:40 12/27/2021
Supporting Charities at Christmas
Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children.  In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things!  Key points include: * Why it is especially important to support charities at Christmas * Some of the activities Suzy and the charity do to raise awareness and marketing * How you can support Hertfordshire Home-Start More details of the charity including where to donate are here
31:21 12/16/2021
The Impact of Animation in your communication
Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including: 5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers 15.30 mins: you never finish learning; learning new skills keeps you vibrant 16.30 mins: Use animation to translate complex information into more digestible information 17:00 mins: remember we work in H to H (human to human) not B to B! And more. You can buy Christine's book here You can contact Salamandra at  Here is the transcript of the podcast And you can grab your 10 Top Tips to being a SuperStar Communicator here. Remember, if you like this podcast, don't forget to subscribe!
29:25 11/24/2021
Dark Cockpit: How to communicate, lead and be in control
It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this. In the podcast interview there are many fascinating examples they use to support their work. These include: * (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to develop trust and collaborative working styles. * (16.00mins) How to use a standardised language, when there are people in the aviation industry speaking a range of different languages. - And how this relates to all businesses where we need to understand each other. *  (28.10mins) Even as a leader, receiving feedback is very useful. Having the ability to make your team feel comfortable to offer you feedback is invaluable for everyone. * (26.20mins) Communicating in the right way so it is effective * (31.45mins) Managing fear whilst in control of the plane. Lots of tips! * (38.45 mins) reassuring your team you can lead even if you aren't very experienced. There are plenty of other gems and you can download the transcription here:  The book can be purchased here:  If you would like to be notified of the next SuperStar Communicator complimentary Lunch and Learn, register your interest at 
57:12 11/12/2021
Accessing your conscious power with Kass Thomas
As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author. In the interview Kass shares many gems of advice including: 1. We should listen to our bodies because they are our sixth sense. 2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy. 3. We pick up the emotions of others; this is very powerful when we are communicating with them. Download the transcription of the podcast here. Kass can be contacted at and Kass's latest book Dancing with Riches is available at Amazon here If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.
36:03 10/27/2021
Creating an Inclusive Culture with Aisha Suleiman
During October we are celebrating and showcasing talent from the Black Community for Black History Month. Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change. In the incredible interview, which is full of content, Aisha shares * What is the power of Diversity and Inclusion for any organisation * Why creating employee networks is a good thing * How important it is for networks to feel safe when they speak about specific issues * How to deal with people who aggressively oppose your values * Dealing with fear. Aisha's top tips for speaking and communicating include: * Make sure you really know your topic and feel comfortable with it when you speak. Then you will do better. You will be more authentic; create your own style and make more impact. * Practice, practice, practice so you are really familiar with your content. * Think about your end goal and the outcome you want from any conversation; speech or presentation. This will add clarity to your message.   Download the transcription of the podcast episode here.   You can contact Aisha; her website is  Here is Aisha's Linkedin profile.
25:45 10/08/2021
What does SuperStar Communicator do to help you speak with impact and credibility?
People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator. This includes: All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact. How this could help you with your career development. What sort of coaching or training you could receive How it is delivered. You can contact us to arrange a discovery call here.   Read the transcript here.  
17:31 08/31/2021
How to be a great podcast guest
If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include: 1. If you are going on as a guest, let the host lead the questions. 2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast 3. Offer to promote the podcast episode to your connections and on social media 4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast. Here is a transcript of the podcast to download. If you would like more information about James's services as a podcast expert here are his contact details. James's blog James's Youtube channel Sign up here. for  the SuperStar Communicator Podcast Guest Tips Ebook
29:29 08/18/2021
How to communicate effectively during vacation time
We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share: Tips on how to write an automised response which is very clear to the customer when you will respond. The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone. How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients. Here is the transcription of the podcast. Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content! And if you would like to join us for the monthly lunch and learn; please register your interest at 
10:56 08/04/2021
The Psychology of Success
With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop. Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential. In the incredible interview we discuss the power of mental preparation and a growth mindset in success. This applies not only to sports people; but also in business; the creative industry and life in general. There are MANY take aways and I recommend you download the transcription so you have a copy. The three top tips are: 1. Instead of having a win/lose attitude, think of winning or learning to develop resilience and more skill sets. 2. Know where you are going with your goals and vision. Where are you going and how are you going to get there. 3. Ensure that you give respect to that balance, make sure that you're feeling thinking and behaving your way to your performance, because ultimately, it needs to be balanced for you to be able to reach that place. Recognise when you are stressed or having negative thoughts and discover how to manage that. Download the transcription here. Sam's website is He is on Linkedin as Sam Bishop Coaching and his instagram handle is @sambishopcoaching  If you would like a copy of the SuperStar Communicator Ten Top Tips grab it here.
45:44 07/23/2021
Self leadership in a hybrid work environment
When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include: * Respecting other people's preferences for social distancing * Following the guidance from your company regarding using other people's equipment * Taking the lead and reporting if anything is not working. * Letting others know what your preferences are to reduce anxiety Here is the downloadable transcription. And if you would like our checklist for hybrid leadership grab it here.  
13:59 06/30/2021
Make it don't fake it - how to succeed as a CEO
Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible. Some of the top tips of the interview include: Fakers and fibbers will be found out at some point and their integrity will be questioned There are times when people fake due to imposter syndrome: Sabrina suggests self assess your skills as a leader and celebrate what you are achieving to be more confident There is genuine power in self leadership and taking responsibility for your own personal development Having a mentor and/or trusted peers from other companies to speak to is invaluable Always prepare for meetings And more!  You can order Sabrina's book here  And you can get in touch with Sabrina via her website Download the transcription here. Finally, if you would like to be kept in touch with our Lunch and Learn Masterclasses register here.
42:14 06/24/2021
How to ask the right questions for valuable feedback?
As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel? This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us: * Why people lie when you ask for feedback * Why it is important to get honest feedback so you don't waste time on a project that is not of interest * How to structure the questions to receive more valuable feedback * The value of small talk. Here is the transcription to download If you want to contact Rob, he has a fabulous writing group called and welcomes connections. - What a great guy.
37:38 06/17/2021
Hybrid working and communication
There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to work remotely, whilst others will be in the office. In other words, a hybrid workforce. In this forward looking podcast masterclass I share: * What is Hybrid working * How can we listen to employees to reassure them * The challenge of bridging the gap between those working remotely and those in the office Please remember to grab your copy of the Hybrid leadership checklist at where we share top tips on how to use communication in your hybrid working strategy. Download the transcription here 
12:09 06/03/2021
The Power of Marketing
How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include: 1. Ask for referrals and recommendations 2. Pick up the phone; leave voice mail messages to reconnect with clients 3. Speak or network in real life and online to raise visibility. You can contact Chantal at Download the transcript of the podcast here 
25:34 05/18/2021
Claim your space
Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence. In this fascinating interview, which has MANY take aways. Here are three learning points. 1. You can make more impact in virtual meetings by having good lighting; a good mic and push yourself to ALWAYS say something. 2. You can claim your space with your body language: be aware of your posture, particularly if you feel nervous 3. Become aware of those self sabotage thoughts - and the people who surround you. Are they acting in your best interest. Download the transcript here:  More information on Eliza Here is the link for Eliza's book  Remember you can be kept up to date with our monthly masterclasses. Register at and our 10 top tips 
39:01 05/06/2021
Choose the right Language
The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include: * Being clear about what you want your audience to do or feel as a result of your written messages * How we could modify our language for different generations and groups of people * Think deeply about your audience and what's going on as they only have a limited attention span * Think about what will inspire your audience! Here is the transcript of the podcast You can contact Ben at Remember you can find out about our monthly 30 minute masterclasses here.
37:47 04/27/2021
Mind your Language
Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share: * why it is important to use straight forward language to ensure others understand you * How to check the other person really understand what you have said * How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it Here is the transcript of the podcast interview You can contact Jeff at on   Do you want to attend the Superstar Communicator monthly complimentary webinars? Register interest here. We'll then let you know how to register for the next one!
21:23 04/09/2021
Mindful Communication for International Happiness Day
For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include: 1. Take Time to focus on your health and wellness to ensure you communicate effectively. 2. Look at your own communication styles and why you are doing these. Are they effective? 3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response? Here is a transcript of the interview. Edward's book is available from Amazon Here is a link for the Superstar Communicator TEN TOP TIPS Want to be kept up to date with our future webinars: sign up here
26:31 03/18/2021
Valuing your customers
How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes: 1. Ensuring your customers have the opportunity to provide feedback - and for you to listen! 2. Identify what customers really need to ensure their experiences are positive. 3. A smile and politeness go a long way to improving the experience for your clients. Download the transcript here: Contact Claire here And grab your Superstar Communicator Top Tips here.
26:03 02/16/2021
Create those opportunities
Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include: 1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm. 2. Expect Success; If you are having a rocky moment, refocus on the success. 3. Be willing to be successful! You can contact Caterina at her site. If you want to be a Superstar Communicator, grab your 10 top tips here.
30:31 01/28/2021
How to have great virtual meetings
Fiona Kearns is a business psychologist from Kearnsconsultancy  One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out: How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting. This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a meeting more effectively. Download the transcript here: And if you want to be a Superstar Communicator why not grab our 10 top tips here.
20:53 01/21/2021