InTouch with Terri

Expert Medical Spa Management Consultant, Terri Ross is joined by Tim Cicciarelli, the Founder of The InBound Podcasting Network to discuss the attendees of the convention their top “pain points” in regards to their medical spas. This inaugural episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020. https://www.medicalspashow.com/ Terri Ross Consulting Live Sales Training Course - March 2020 Live Sales training Promo Video: https://youtu.be/B3oZ8s8U1v8 Sign up: http://bit.ly/TRC_LiveSalesTraining Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com  

2/13/20 • 21:10

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross's presentation from The Medical Spa Show 2020 The 7 Steps to a Successful Patient Experience Practice Foundational Elements Online Sales Training Course Online Course Promo Video: youtu.be/iwQBoE4v6nU Sign Up: bit.ly/TRC_OnlineCourse Terri Ross Consulting Live Sales Training Course - March 2020 Live Sales training Promo Video: youtu.be/B3oZ8s8U1v8 Sign up: bit.ly/TRC_LiveSalesTraining Terri Ross Consulting’s Website bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Follow Tim with InBound Digital Media www.instagram.com/inbounddigitalmedia/ InBound Digital Media - Marketing Videos & Social Media Ad Campaigns bit.ly/InBoundDigitalMedia tim@inboundfilms.com InBound Films Aesthetic Marketing Videos bit.ly/InBoundFilmsYouTube bit.ly/AestheticVideos AmSpa Boot Camps https://www.americanmedspa.org/page/AmSpaBootCamps

2/14/20 • 17:04

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross is joined by Brad Adatto from ByrdAdatto, a national business and healthcare law firm with offices in Dallas and Chicago.  Terri and Brad discuss why “compliance is cool” and some of the the do’s and dont's of the heavily regulated aesthetic industry. ByrdAdatto Website https://www.byrdadatto.com AmSpa Website https://www.americanmedspa.org Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 23:06

Expert Medical Spa Management Consultant and Sales Training Expert, Terri Ross shares: A few of the top five objections you might encounter during a consultation What’s more valuable a web lead or a phone lead? Should or shouldn’t your practice offer discounts all throughout the year? Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 10:37

Expert Medical Spa Management Consultant, Terri Ross is joined by Medical Justice Founder and CEO, Jeffrey Segal, MD, JD, to discuss how to prevent, deter, and respond to frivolous medical malpractice suits and take control of your online reputation. This episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020.  https://www.medicalspashow.com/ https://medicaljustice.com https://www.byrdadatto.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 13:14

In this expert from Terri Ross's presentation from The Medical Spa Show 2020 titled, Sales Training for your Medical Spa: Tips and Tricks on Powerful Consultations, Conversion Techniques, and More That Will Result in More Business, Terri shares her very personal and relatable story on how she became the industry’s “Expert’s Expert” Management Consultant with proven sales techniques to to help your aesthetic practice thrive.  Terri also discusses: How to discover your “Why”. Why do you do what you do, what is your motivation.   Whether or not you should you charge for consultations What is the appropriate percentage of conversion rates Have you ever heard of a SWOT Analysis? What it is and how can it help your practice. Are business plans absolutely necessary, if not then what is? And to kick off the episode Terri This episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020.  https://www.medicalspashow.com/ Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 19:05

Part 2 of an expert from Terri Ross's presentation from The Medical Spa Show 2020 titled, Sales Training for your Medical Spa: Tips and Tricks on Powerful Consultations, Conversion Techniques, and More That Will Result in More Business.  Terri discusses: How to crack the personality code to learn game-changing reasons why customers buy  Why They Buy (The Bank Code) by Cheri Bell  https://www.amazon.com/Why-They-Buy-Cheri-Tree/dp/1944335684) Usage of the LAER model to take an engaged approach with your clients This episode of InTouch with Terri was recorded live during The Medical Spa Show 2020 in Las Vegas presented by AmSpa in February 2020. https://www.medicalspashow.com/ Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com  

4/21/20 • 15:13

After months of explosive growth, supporting hundreds of clients through numerous speaking engagements, live sale training seminars, online courses, podcasts and on site practice training, Terri Ross completed a comprehensive search to find the perfect resource to help Terri’s Tribe build, sustain and scale their medical aesthetic practices,.  We are so happy to welcome Practice Management Consultant, Robbi Grayson to the Terri Ross Consulting team! Robbi has been active in the aesthetic industry for more than thirty years as an owner, distributor, educator and consultant. She has engaged in all aspects of the industry including sales, product manufacturing, leadership, management and new practice development. Robbi is recognized as a pioneer in the skincare and day spa arena in the U.S. market as well as a trusted expert in the medical aesthetic industry.  As TRC continues to grow, our commitment to helping your practice grow is stronger than ever! Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com  

4/21/20 • 24:48

There's never been a more important time to get your teams and systems dialed in.  With all of the craziness going on in the world right now, medical spa  owners everywhere are bracing for impact!  So, how can we be prepare for what’s to come? How can we adapt and stay ahead of it? Expert Medical Spa Management Consultants, Terri Ross and Robbi Grayson discuss how to mitigate the impact of COVID-19 on your revenue. Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 29:04

Expert Medical Spa Management Consultant, Terri Ross is joined by Alex Thiersch, CEO of the American Med Spa Association to discuss how the Coronavirus Shutdown has affected the medical spa industry as a whole and how medical spas can prepare themselves to qualify for the soon to be available federal aid. Terri and Alex also provide valuable suggestions on tactics you can take during this shutdown to take your practice to the next level be prepared when life and business finally does get back to normal. AmSpa Coronavirus Resource Page https://www.americanmedspa.org/page/coronavirus Medical Spa Insider Podcast with Alex Thiersch https://podcasts.apple.com/us/podcast/medical-spa-insider/id1340962270 Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com    

4/21/20 • 31:08

Expert Medical Spa Management Consultant, Terri Ross is joined by Cosmetic Injection Specialist and CEO of RR Aesthetics, Rand Rusher RN BSN CANS. Terri Ross and Rand Rusher, a high profile-celebrity injector in Beverly Hills, will be discussing: How to take advantage of this forced downtime with some  re-evaluation tips for your practice Offering suggestions on unique ways to stay in touch with your clients via social media during the quarantine What you should be asking of your vendors to help you prepare for when life finally does gets back to normal  Rand will graciously be sharing his valuable trade secrets on how to properly assess your clients’ needs during a consultation RR Aesthetics: https://www.rraesthetics.com Rand Rushers Blog : Rush to Beauty: https://rushtobeauty.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983  

4/21/20 • 28:24

At the time of the recording of this episode, medical spas and healthcare providers offering all elective procedures are shut down due to the Coronavirus Crisis.  It is vital that all medical spas, dermatologists, and plastic surgeons utilize this time to stay engaged with their clients.  One option is to embrace telemedicine or telehealth. Expert Medical Spa Management Consultant, Terri Ross is joined by Tyler Tetry, VP of Sales for TouchMD, a visual consultation, marketing, and imaging software utilizing touchscreen technology that enhances the patient experience with proven revenue generation.  TouchMD provides you with all the necessary tools to take care of your patients, remotely. Register for Terri Ross and Tyler Terry’s Free Webinar -How The Top 2% of Practices Attract Patients & Rapidly Convert Telehealth Consults https://www.terrirossconsulting.co/touchmd-register TouchMD - The Complete Consultation Tool https://www.touchmd.com Practice Foundational Elements Online Sales Training Course https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983  

4/21/20 • 30:49

Expert Medical Spa Management Consultant, Terri Ross is joined by long-time collaborator Jennifer Kilkenny with Total Social Solutions, a boutique digital marketing agency which offers customized social media marketing solutions for medical and aesthetics practices. At the time this episode was recorded and released, aesthetics practice owners are struggling with knowing if and how to market their practices and services during the COVID-19 pandemic and shutdowns.  Jennifer provides actionable tips on digital marketing in the COVID-19 era, as well as providing us all hope for the future. Total Social Solutions: https://www.totalsocialsolutions.com Facebook.com/totalsocialsolutions Instagram.com/totalsocialsln Twitter.com/totalsocialsln https://www.linkedin.com/in/jenck Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli  https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

4/24/20 • 36:04

Let’s talk KPI’s! Key Performance Indicators. Your practice needs the right tool to find the KPI’s that are most important. Expert Medical Spa Management Consultant, Terri Ross will share with you one of her most valuable tools in her tool chest for medical professionals.  Terri welcomes Wes Olis, the Director of Product for PatientNOW to discuss an amazing tool called Pulse that is designed to make you more money with software that runs your entire business and keeps your patients coming back for life. Visit PatientNOW: https://www.patientnow.com Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Contact Tim Cicciarelli  https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

5/11/20 • 39:01

Expert Medical Spa Management Consultant, Terri Ross welcomes key aesthetic industry opinion leader and world-renowned plastic surgeon, Dr. Robert Singer to discuss: Taking appropriate safety measures in re-opening your practice in the midst of the Covid-19 Pandemic How practices should inform their patients about how they intend to protect them and their teams Which questions to ask when practices start accepting patients again How should practices set up their office with new sanitation protocols Are there industry, Covid-19 safety-standard guidelines to adhere to and where can you find that information How will the Covid-19 Pandemic affect the Aesthetic industry in regards to consumer spending and practice brand recognition Dr. Robert Singer’s Website:  https://www.rsingermd.com American Association for Accreditation of Ambulatory Surgery Facilities https://aaaasf.org The Aesthetic Society https://www.surgery.org International Society for Aesthetic Plastic Surgery (ISAPS)  https://www.isaps.org Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website  http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross  https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media - Marketing Videos/Social Media Ad Campaigns  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms Aesthetic Practice Marketing Video Samples http://bit.ly/AestheticVideos Follow Tim Cicciarelli & InBound Digital Media https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

5/12/20 • 47:55

Terri Ross joins her content marketing specialist, Tim Cicciarelli, for a very personal and candid discussion regarding her more than 20 years of corporate global sales and management experience in the medical device industry along with her vast knowledge of the plastic surgery and aesthetic space. Practice Foundational Elements Online Sales Training Course Online Course Information: http://bit.ly/OnlineVideoSalesTraining Sign Up: https://www.terrirossconsulting.co/pfe-join PFE Webinar:  https://youtu.be/KNxJoNoHp3w Terri Ross Consulting’s Website bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Follow Tim Cicciarelli with InBound Digital Media www.instagram.com/inbounddigitalmedia/ InBound Digital Media - Marketing Videos & Social Media Ad Campaigns bit.ly/InBoundDigitalMedia tim@inboundfilms.com InBound Films Aesthetic Marketing Videos bit.ly/InBoundFilmsYouTube bit.ly/AestheticVideos

6/4/20 • 33:42

Practices are finally starting to open up across the country as we come out of the Covid-19 Pandemic.  As a result, offering financing options for patients are more important than ever with the economic uncertainty that still lies ahead.  Expert Medical Spa Management Consultant, Terri Ross welcomes Jean Moody, the Area Vice President of the Western United States for CareCredit.   Terri and Jean discuss the many advantages to offering flexible financing options available from the CareCredit Healthcare Credit Card and provide proven scripts for your team to use during consultations to substantially increase conversions.  CareCredit Healthcare Credit Card Revitalization Program: https://www.carecredit.com/providercenter/coronavirus/ Providers will need to login to PC to access your special rate   Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb   InBound Digital Media - Marketing Videos http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli  https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

6/16/20 • 26:39

Expert Medical Spa Management Consultant, Terri Ross, welcomes Randy Torban the Senior Practice Analyst for Symplast, the #1 mobile EHR/practice management platform for plastic surgery and medical spas. Terri and Randy discuss the powerful new breakthroughs in aesthetic practice software, lead management, inquiry follow-up, conversion analytics, and retail growth. https://www.symplast.com Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli  https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

7/1/20 • 33:53

Expert Medical Spa Management Consultant Terri Ross, is joined by Dr. Mark Tager, a physician entrepreneur who has built companies, led high performance teams, and guided people through challenging times.  Dr. Tager will be sharing a very valuable message for those who are currently leading an aesthetic or health-related business of any size.  Some of the questions answered in this episode are: What can you do to best support the mental and physical well-being of your staff? What can you do to keep your own energy, outlook, and behavior positive and productive? How do you create a future when you just can’t see what’s ahead? Join Dr. Tager on Wednesday July 22, 2020 at noon PDT for: Leadership in Times of Change and Stress - 5 Critical Skills to Bring Out the Best in Yourself and Others https://event.webinarjam.com/register/9/v9v1yal   Contact Dr. Mark Tager: ChangeWell Training Academy, LLC:  www.changewell.com IG: drtager team@changewell.com Practice Foundational Elements Online Sales Training Course  https://www.terrirossconsulting.co/pfe-join Terri Ross Consulting’s Website http://bit.ly/TerriRossConsultingWebsite terri@terriross.com Follow Terri Ross https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InBound Digital Media  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos http://bit.ly/InBoundFilms YouTube http://bit.ly/AestheticVideos Follow Tim Cicciarelli  https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

7/17/20 • 37:09

Considering the current financial state-of-affairs the aesthetic industry is facing as a result of the Covid-19 shutdowns, Expert Medical Spa Management Consultant Terri Ross invites Brandon Matloff, the Founder of Stella Oak Financials to discuss tax & wealth strategies and investment planning for aesthetic professionals.   https://stellaoak.nm.com Stella Oak Financial Services 11150 Santa Monica Blvd., Penthouse 1650 Los Angeles, CA 90025 Bandon Matloff also hosts a successful podcast of his own titled, Stella Oak Mavens.  Brandon interviews experts in fields from corporate law to Instagram influencers. Whether you want to be a more knowledgeable consumer, learn more about a particular career, or are just curious, this is the podcast for you! https://www.stellaoakmavens.com To learn more about Terri Ross’ new programs Launch, Grow, Scale or 1 on 1 with Terri, visit https://terrirossconsulting.com and speak with one of her sales executives to see how these proven programs can help your aesthetic practice thrive. Contact Terri Ross terri@terriross.com Follow Terri Ross  https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InTouch with Terri is Produced by: InBound Digital Media http://bit.ly/InBoundDigitalMedia Terri Ross Consulting Videos Produced by: InBound Films http://bit.ly/InBoundFilmsYouTube Aesthetic Marketing Videos: http://bit.ly/AestheticVideos https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

8/4/20 • 27:29

Expert Medical Spa Management Consultant Terri Ross welcomes Stephen Handisides, founder of the MyFaceMyBody awards and GVAS the very first virtual conference in aesthetics.   Stephen has been working in aesthetics for 16 years and has been helping medical practices and spas in identifying their true revenue potential across the globe.  In addition Stephen has also been coaching and working with practices and companies in creating their own virtual experiences and events with his revolutionary new software.     Contact Stephen Handisides https://www.myfacemybody.com  https://www.linkedin.com/in/stephen-handisides-2a563013/ TERRI ROSS - LAUNCH/GROW/SCALE To learn more about Terri Ross’ new programs Launch, Grow, Scale or 1 on 1 with Terri, visit https://terrirossconsulting.com and speak with one of her sales executives to see how these proven programs can help your aesthetic practice thrive. Contact Terri Ross - terri@terriross.com Follow Terri Ross  https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb InTouch with Terri is produced by InBound Digital Media  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  http://bit.ly/InBoundFilms YouTube  - http://bit.ly/AestheticVideos https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

8/5/20 • 28:04

Expert Medical Spa Management Consultant Terri Ross welcomes back Brad Adatto, partner with the Byrdadatto Law Firm, a national business and healthcare boutique law firm.  Terri and Brad discuss how to stay compliant in the Covid-19 Era.  Some of the questions that will be answered in this episode are: 1.  What are some of the main actions a medical practice can take to keep COVID-19 from entering their facility? 2.  If my employee has COVID-19 do I have to close my medical practice? 3.  When can my employee return work if they have COVID-19? 4.  Do I have to pay them when they are not working for me? 5.  Who do I need to tell if an employee has COVID-19? 6.   If my patient has COVID-19 do I have to close my medical practice? 7.   Who do I need to tell if my patient has COVID-19? Contact Brad Adatto D: 214.291.3201  O: 214.291.3200 badatto@byrdadatto.com https://www.byrdadatto.com Legal 123s with ByrdAdatto Podcast https://podcasts.apple.com/us/podcast/legal-123s-with-byrdadatto/id1515621653 Grow Your Practice with Terri Ross To learn more about Terri Ross’ new programs Launch, Grow, Scale or 1 on 1 with Terri, visit https://terrirossconsulting.com and speak with one of her sales executives to see how these proven programs can help your aesthetic practice thrive. Contact Terri Ross terri@terriross.com Follow Terri Ross  https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb   Need Website and Marketing Videos? Contact InBound Digital Media  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  http://bit.ly/InBoundFilms http://bit.ly/AestheticVideos https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

8/27/20 • 31:19

Branding is one of the most important but often overlooked aspect in medical aesthetic practice marketing. Terri Ross welcomes Tami Vileta, Creative Director/Owner of Pinpoint Strategic Communications that specialize in aesthetic medical marketing to discuss how strategic branding can solidify patient attraction and long-term engagement with your practice. Contact Tami Vileta  with Pinpoint Strategic Communications  206.427.3241 https://pinpointcmu.com https://www.behance.net/pinpoint   Grow Your Practice with Terri Ross To learn more about Terri Ross’ new programs Launch, Grow, Scale or 1 on 1 with Terri, visit https://terrirossconsulting.com and speak with one of her sales executives to see how these proven programs can help your aesthetic practice thrive. Contact Terri Ross terri@terriross.com Follow Terri Ross  https://www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ https://www.facebook.com/terrirossconsulting/ https://www.instagram.com/terrirossconsulting/ https://www.linkedin.com/in/terriross/ https://twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  http://bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  http://bit.ly/InBoundFilms http://bit.ly/AestheticVideos https://www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

9/8/20 • 34:04

The show producer has not yet provided a description for this episode.

10/29/20 • 30:54

Join Expert Medical Spa Management Consultant, Terri Ross as she talks all things, mindset! As we dive into the holiday season and wrap up the year that was 2020, Terri reflects back in her most personal episode yet on the challenges she faced having to  navigate a new world by instilling mental toughness and keeping a fiercely positive mindset that helped her though every step of the way. Grow Your Practice with Terri Ross To learn more about Terri Ross’ new programs Launch, Grow, Scale or 1 on 1 with Terri, visit terrirossconsulting.com and speak with one of her sales executives to see how these proven programs can help your aesthetic practice thrive. Contact Terri Ross terri@terriross.com mitch@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

12/3/20 • 15:07

Join Expert Medical Spa Management Consultant, Terri Ross, as she enters a new chapter and unveils APX, The Aesthetic Practice Accelerator.  APX is a comprehensive practice management solutions platform focused on 5 Key Components built and proven to help you run an efficient and profitable practice. APX includes sales and finance courses,  innovative, web based software that allows you to understand and manage your finances, so you can keep a pulse on the most critical elements of your practice.  APX also includes industry benchmarking data and a community EXCLUSIVE through the APX platform.  Listen to learn more about where the idea sparked, the journey of bringing it to reality, and how trusting your gut can yield the most magical of results. APX www.apxplatform.com http://terrirossconsulting-7924946.hs-sites.com/apx-launch-webinar-registration Contact Terri Ross terrirossconsulting.com mitch@terriross.com terri@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

1/11/21 • 29:22

Expert Practice Management Consultant, Founder and CEO, APX by Terri Ross and Terri Ross Consulting interviews Dr. Barry Fernando, Board Certified Plastic Surgeon and CEO of Ronan Solutions.  Ronan Solutions provides the Aesthetic Society with Industry Benchmarking data.  Join them as they talk about the value of this data, how to look and trends and behaviors and how having access to this type of information will drive more revenue in your practice. They also explore their new strategic partnership and how this statistical data is now available through the NEW APX platform.  To learn more about the 5 components in the APX platform, one of which includes GAUGE, the benchmarking data and how this solutions based platform can increase your efficiency and profitability, please visit www.apxplatform.com to schedule a demo with one of our team members and experience the  capabilities, and what it can do for you.   With any sign up use special code Ronan10 Contact Terri Ross terrirossconsulting.com mitch@terriross.com terri@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

1/21/21 • 23:36

Expert Practice Management Consultant, Founder and CEO, APX by Terri Ross and Terri Ross Consulting sit down with long time friends Dr. Jeff Segal, to discuss all things legal. Dr. Segal is a board-certified neurosurgeon who trained at Baylor College of Medicine. Dr. Segal also graduated from Concord Law School with highest honor and is a partner at the Byrd Adatto law firm. Listen in as they discuss common oversights, keeping lawyers from circling your practice, and the top questions YOU asked such as “If a patient prepays for series of treatments, but never shows up… can I keep the money?“. Join us to learn the answer, and so much more about how to keep your practice compliant, and thriving! Free 15 Minute Consultation with Medical Justice https://medicaljustice.com APX by Terri Ross https://www.apxplatform.com Contact Terri Ross terrirossconsulting.com mitch@terriross.com terri@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

2/10/21 • 47:59

Join Terri in the newest episode of InTouch with Terri: Garbage In, Garbage Out: How to Ensure Your Aesthetic Practice’s Financial Data is Accurate. Terri is joined by the brilliant Izhak Musli, current Chief Revenue Officer of Symplast. Izhak has over 15 years in leadership and management experience across multiple industries, including SaaS, and has worked with aesthetic practices since 2015, developing two software solutions companies, AtlasKPI and MedicalPRM, which have since been acquired. Terri and Izhak speak on the reason why having accurate data is so critical in the growth, efficiency and profitability of an aesthetic practice and the common reasons why practices are NOT able to continually input or provide accurate data. Additionally, they speak on how Symplast is able to simplify and automate the input of “accurate” data, and how Terri’s new APX platform is an innovative solution that is very different from a practices current software or EMR and how and why they work together to give you what you need to make informed decisions that will move the needle. Terri invites you to learn more at her FREE educational webinar, MONEY = TIME: How Aesthetic Practices are Recouping Lost Revenue by Tracking their ‘Revenue Per Hour’, on Wednesday, March 3rd at 3pm EST / Noon PST. Register HERE! To learn more about Symplast, and see how it can be the best fit for your aesthetic practice, book a demo HERE!  APX by Terri Ross https://www.apxplatform.com Contact Terri Ross terrirossconsulting.com mitch@terriross.com terri@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

2/25/21 • 37:57

Terri Ross, who is an Expert Practice Management Consultant, Founder and CEO, APX by Terri Ross and Terri Ross Consulting is joined by long time friend, brilliant analyst and consultant, and beloved member of the APX by Terri Ross team, Robbi Grayson. Terri Ross and Robbi Grayson celebrate Robbi's 1 year anniversary with a candid conversion about their experience in the industry, how Robbi started and owned one of the first day spa’s, and sold it to private equity. They also discuss the industry challenges most practices face, which led them to write and develop the Financial Foundations course highlighting the 3 key steps you need to know and how to make your numbers work for you.All of this content and more can be found in their new Business Intelligence Platform, APX.   To learn more visit www.apxplatform.com Contact Terri Ross mitch@terriross.com terri@terriross.com Follow Terri Ross  www.youtube.com/channel/UCxOkt_vcZd4lXKwcGbgMYaQ www.facebook.com/terrirossconsulting/ www.instagram.com/terrirossconsulting/ www.linkedin.com/in/terriross/ twitter.com/terrirossmb Need Website and Marketing Videos? Contact InBound Digital Media  bit.ly/InBoundDigitalMedia InBound Films Aesthetic Marketing Videos  bit.ly/InBoundFilms bit.ly/AestheticVideos www.instagram.com/inbounddigitalmedia/ tim@inboundfilms.com 310-844-1983

3/16/21 • 24:16