About this Episode
The second part of our talk with Bruce Tempkin about the Return of Investment (RoI) on Customer eXperience (CX) for your business. Bruce and his team just published the 2020 edition of their annual ROI of CX report.
Tracks
| #5: Gimme all ya got, KITT | 47:25 | 05/21/2021 | |
| #4: An offer you cannot refuse - part 2 | 26:58 | 04/06/2021 | |
| #3: An offer you cannot refuse | 23:36 | 12/17/2020 | |
| #2: Learning to fly | 21:01 | 10/09/2020 | |
| #1: You think you know or you know you know | 16:50 | 08/31/2020 |